Customer Service Administrator Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
Medical Administrator
About the role
Date Posted: 07/13/2026Req ID: 49355Faculty/Division: Vice-Provost, StudentsDepartment: Health and WellnessCampus: St. George (Downtown Toronto)Position Number: 00033669 Existing Vacancy: Yes
Description
About us: Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success. Consisting of an interdisciplinary teamof health professionals and support staff, Health & Wellness at the University of Toronto aims to support graduate and undergraduate students in reaching their academic goals, engage students in their development and learning, and support their health andwell-being by providing health education, clinical and consultation services. Health and Wellness (HW) provides counselling to students with a wide range of concerns ranging from relationship problems to debilitating depression and anxiety, suicidal and/or homicidal ideation, post-traumatic stress, and eating disorders.
Your opportunity
Under the direction of the Assistant Director, Administrative & Clinic Operations, the Medical Administrator provides a variety of medical reception and administration services for a very busy medical and mental health clinic for university students. Optimizes patients’ satisfaction, clinician time, and treatment room utilization by booking appointments in person or by telephone. Registers patients by collecting all demographic and billing information needed by Health and Wellness (H&W). Answers patient enquiries about available services and about health insurance. Ensures smooth patient flow is maintained through booking appointments and filling cancellations.
Your responsibilities will include
Probing for information to establish needs
Providing detailed information on clinic procedures and protocols Scheduling appointments Responding to enquiries within the defined scope of the role and redirecting as appropriate Updating and maintaining patient charts Handling fees or fines and issuing receipts on a limited basis
Essential Qualifications
College Diploma in medical administration or an acceptable equivalent combination of education and experience. Minimum two years related experience working in a medical clinic, preferably in a multi-doctor and multi-disciplinary office. Knowledge of medical terminology required. Experience with medical booking/billing software required, Accuro Electronic Medical System preferred. Ability to navigate through MicrosoftOffice programs (Word, Excel, Outlook, video conference application such as Microsoft Teams and Zoom) and keyboard skills with an accuracy of at least 40 w.p.m. Ability to manage a multi-line telephone system; telephone etiquette. Strong interpersonal, communication, and organizational skills. Initiative, tact, and commitment to quality service as interactions occur with a diverse student population who may be vulnerable. Strong customer service orientation. Strictrespect for confidentiality is essential. Familiarity with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA). Ability to problem solve under stressful circumstances and ina limited time frame. Ability to work calmly and accurately under frequently demanding periods of pressure in a front-line setting. Strong ability to multi-task, prioritize and work independently in a busy clinic setting and deal with emergencies/crisis in a calm and professional manner.
Assets (Nonessential)
Experience in a mental health clinic. Experience with virtual care platform such as Zoom for Healthcare, Modeo, OTN.
To be successful in this role you will be
Approachable
Courteous Efficient Multi-tasker Tactful
NOTE: This is a term position expected to begin in September 2026 and conclude in August 2027. This position also requires flexibitliy to work occasional evening shifts until 7 p.m. Closing Date: 08/04/2026, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Term Schedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 06 -- $56,731. with an annual step progression to a maximum of $72,548. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Administrative / ManagerialRecruiter: Fiona Chan Lived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Job descriptions are available upon request for internal applicants.
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About University of Toronto
The Department of Leadership, Higher & Adult Education (LHAE) at the Ontario Institute for Studies in Education is a dynamic and inclusive learning community comprised of scholars focused on educational leadership and administration, policy and change, social justice, and community engagement.
Our department considers education broadly, as it occurs inside and outside of formal educational settings. Our courses and programs consider relations between different social settings, such as families, workplaces, local communities, and national and international contexts.
Themes running through our research and teaching include equity and social justice, professional education, policy studies, educational leadership and organizations and adult learning within institutions and settings.