Customer Service Representative, Track & Trace Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
Customer Service Representative, Track & Trace
About the role
FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.
Responsibilities
Supporting all service requirements of assigned FLS Customers to exceed expectations; Identifying the service requirements and information required for each Customer shipment; Appointment setting; Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments; Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer); Enter all relevant shipment data and information into FLS’s TMS; Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS; Problem-solve Customer specific issues from the point of order placement through to completion; Update Customers with shipment status updates as required; Pro-actively communicate any service issues or delays to Customers; Maintain the highest level of professionalism when dealing with any FLS Customers; Other duties and responsibilities as assigned by your supervisor.
Qualifications
1-2 years experience in the Logistics Industry The ideal candidate will have a strong background in providing customer service solutions to clients across North America Ability to prioritize and multi-task in a fast-paced environment High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability Team Oriented
Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact hr@flstransport.com
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About FLS Transportation Services
FLS is the #1 3PL for cross-border freight between US and Canada and we’re #23 on Transport Topics index of largest 3PLs in North America. FLS is dedicated to servicing all major modes of transportation including dry van, temperature controlled, flat bed, LTL and intermodal services. Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients.
Every day, our team of logistics experts are driven by a single shared goal: delivering every load on time, every time, with the least amount of headaches. It’s what our shippers want. It’s what our carriers want. And it’s what we deliver. Every load covered. No sweat.