Duration: 12 months + Extension Schedule: Monday – Friday (10:00 AM – 6:30 PM or 8:30 AM – 5:00 PM), OT applicable

Job Description:

• We are seeking an experienced Operations Officer II to support high-volume back-office operations within a leading financial client. This role involves processing financial transactions, supporting wealth line of business requests, and ensuring accuracy and efficiency in SLA-driven environments. The position offers an opportunity to work within a collaborative team while gaining valuable exposure to financial operations.

Responsibilities:

• Process high-volume cash-in and cash-out transactions accurately within defined SLAs
• Support wealth operations by handling transaction requests across multiple systems/applications
• Review financial documents with high attention to detail and ensure data accuracy
• Maintain and update records using Excel spreadsheets and internal tools
• Collaborate with internal teams to resolve discrepancies and ensure smooth operations
• Adhere to compliance and data security standards while handling sensitive customer data
• Track and meet performance metrics using SLA-based trackers Experience:
• 2–4 years of experience in banking or financial services
• Experience working in high-volume, SLA-driven environments
• Strong background in back-office operational support
• Experience in handling customer service-related queries (internal support preferred) Skillsets:
• Proficiency in Microsoft 365 (Outlook, Word, Excel)
• Strong Excel skills including spreadsheet management and data handling
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to manage time efficiently and meet deadlines in a fast-paced environment

Education: University graduate in any discipline

Additional Qualifications:

• Prior experience with financial transactions and wealth operations is an asset
• Ability to work in a hybrid setup (4 days onsite, 1 day remote)
• Strong organizational and problem-solving skills

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit https://www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Recruiter Details: Name: Shubham Deep Gautam Email: shubham.gautam@ustechsolutionsinc.com Internal ID: # 26-15392