Position Summary

Under the direction of the Senior Manager, Food and Beverage, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The F&B General Helper plays a key support role within the Bars and Beverage operations by ensuring Bartenders, Bar locations, and Beverage Depots are fully stocked, clean, and well-maintained throughout service. This individual helps create a smooth and efficient workflow by replenishing supplies, cleaning workstations, and assisting with overall bar readiness. The ideal candidate will be highly organized, proactive, and a strong team player with a keen attention to detail. Their behind-the-scenes support is essential in maintaining the high standards of service and cleanliness expected at Great Canadian Entertainment and our Food & Beverage Departments.

Key Accountabilities

• Consistently deliver excellence in service, product presentation, and venue image
• Deliver, maintain and exceed guest service quality standards as established by F&B Department
• Provide immediate attention to all guests in a pleasant and courteous manner
• Demonstrate courtesy, commitment and professionalism at all times
• Present in full uniform at all times on duty
• Adhere to Smart Serve and Alcohol and Gaming Commission regulations
• Organize, replenish and stock bars as needed
• Follow assigned cleaning checklist
• Adhere to the company grooming and uniform standards, including being professional at all times while on duty
• Cover breaks for bar help and bartenders and assist bartenders as required (Only if needed)
• Consistently uphold and demonstrate safety rules and standards as designated by F&B Department
• Attend staff meetings / training as required to advance knowledge of menu specials, new product / promotions, guest service procedures/initiatives
• Manage product flow to ensure bars consistently deliver timely service and quality product
• Move beverage stock, inventory and equipment (following all safety regulations)
• Receive and record food and beverage merchandise
• Pick up bar orders to give to supervisors to punch in efficiently in a timely manner
• Go into service depots and make orders
• Assist with non-alcohol beverage preparations when needed in Service Depots
• Document and account for all transferred products
• Ensure timely delivery of all requisitioned products
• Deliver product for service depots (gaming outlets)
• Deliver ice to bars
• Deliver food products to Quick Service outlets
• Use all equipment for its intended purpose in a safe manner
• Cleaning and mopping floors at service depots and bar back areas when required
• Ensure outlets have cleaning materials, paper towels, soap, etc.
• Ensure kegs are turned on for service and check expiry while turning on and hooking lines for service
• Ensure pop bibs are hooked up and changed if needed
• Bring down empty bottles from bar locations at the end of the night Report to supervisor on end of shift for dismissal
• All other duties as assigned
• Foster teamwork by working harmoniously with co-workers, assisting with duties, while maintaining a high standard of guest experience
• Advise Supervisor of any occurrences which may compromise or be damaging to positive customer relations
• Advise Supervisor of any occurrences which may impede operational efficiency
• Report any special occurrences or discrepancies to Manager &/or Supervisor
• Identify and recommend opportunities for improving service or operational performance to Manager &/or Supervisor

Education and Qualification Requirements

• Positive and personable attitude with a team player attitude
• Minimum 1 year experience in the service industry
• High-School Diploma or equivalent required
• Valid “G” Driver’s License
• Ability to read & write and basic math skills
• Responsible for obtaining and maintaining Food Handlers & Smart Serve Certification
• Responsible for obtaining and maintaining AGCO. gaming license, as required

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables, exposure to some conflict, distress and noise.
• This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
• The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

Minimum Rate (CAD $) | Minimum Salary (CAD $)

19.95 Job Rate (CAD $) | Midpoint Salary (CAD $) 19.95 Maximum Rate (CAD $) | Maximum Salary (CAD $) 19.95