Ibms Sme Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
IBMS (Operative BMS) SME – Techno-Functional Analyst
About the role
Role: IBMS (Operative BMS) SME – Techno-Functional Analyst Toronto Contract Hybrid
We are looking for an experienced IBMS (Operative BMS) SME – Techno-Functional Analyst to support a leading client in the broadcast/media industry. Key Responsibilities: Provide L1/L2/L3 application support for Operative IBMS (BMS) in a helpdesk environment. Troubleshoot issues across Scheduling, Ad Sales, Traffic, and Billing modules. Handle incidents, service requests, and user queries through ticketing tools. Perform SQL-based database troubleshooting, data validation, and data fixes. Investigate data inconsistencies and integration issues. Conduct Root Cause Analysis (RCA) and ensure SLA compliance. Support user access, configurations, and minor enhancements. Collaborate with Sales, Traffic, Finance, and Technical teams. Required Skills: Strong hands-on experience with Operative IBMS (Broadcast Management System). Knowledge of Broadcast/Media workflows (Scheduling, Ad Sales, Traffic & Billing). Strong SQL and database troubleshooting skills (Mandatory). Experience in L1/L2/L3 Application Support or Helpdesk environment. Experience with ServiceNow, JIRA, or similar ticketing tools. Knowledge of system integrations and reporting tools. Understanding of VDI, VPN, and EUC environments is an advantage. Excellent analytical, troubleshooting, and communication skills.
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About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.