We are seeking an individual with experience in a helpdesk environment providing support for all things IT including desktop, mobile and network devices. The ideal candidate for this position will have experience using/troubleshooting a wide variety of hardware and software and be able to grasp new concepts quickly.

You will be the primary person responsible for supporting local and remote end-users with problem reporting, identification, and resolution. You will be responsible for providing Level 1 support to our end-users and help with onboarding/training as needed.

Responsibilities will include: Providing on-site support at all Southwestern Ontario area offices (Oakville, ON); Setting up new PC/MAC workstations, printers and other peripherals; Diagnosing and supporting all client applications Troubleshooting PC/MAC hardware and operating system software in a corporate environment; Troubleshooting low voltage equipment such as Access Control, Intercom and DVR systems Troubleshooting all support calls from a ticket queue submitted by end-users Support of wireless telecom devices including user support, hardware provisioning (IOS, Android) Creating documentation and/or revising training manuals; Maintaining asset tracking; Assisting with projects as required; Repairing and/or coordinating repair of hardware devices.

Qualifications Experience with Low Voltage devices Experience with all variations of Windows, MAC and Mobile OS Thorough understanding of IP networking Outstanding people skills and customer service skills orientation Able to handle rapidly changing priorities, high visibility-high stress situations Excellent interpersonal and telephone skills Excellent research skills

Good to have: Experience with Cloud Computing concepts Microsoft or other industry recognized training and/or certification (e.g. A+)

Assets and Additional Information You will be required to own a reliable vehicle as this is a Monday-Friday in-office position Off-site travel will be required and mileage reimbursed Corporate hours are 8:30am-5pm and you will be required to be on-call

Most importantly, we are a small yet mighty team. This is a roll up your sleeves, help where you are needed kind of role. We are looking for a new team member who will support our success when and as needed, as our team will do for you when you need it.

The approximate salary range for this role is $60,000–$65,000 per year. Final compensation will be determined based on a variety of factors including skills, experience, educational attainment, professional designations, internal equity, and other job-related requirements. We recognize that individuals bring different skill sets, strengths, and career experiences, and we encourage candidates at all stages of their career to apply. If your experience or compensation expectations differ from the posted range, we still welcome your application, as we value potential, growth, and the unique contributions each person can bring to InterRent.

This role is based in our offices five days a week, giving you the opportunity to work closely with your colleagues, learn from experienced professionals, and grow in a highly engaged team environment.

InterRent may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with the position requirements by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Why we ‘love it here.’ We work hard to provide the proper training and development based on your career objectives and areas of interest. Your journey at InterRent does not follow a prescribed path, but is rather tailored to how you learn, where you want to go and what you want to achieve. We also take time to celebrate our successes and socialize as a team. Through a variety of team events and other special engagements, we truly live up to the ‘Work Hard. Play Hard’ philosophy.

About InterRent Formed in 2006 as an unincorporated, open-ended real estate investment trust, we have steadily grown our portfolio and market presence in our core markets which includes the Greater Toronto and Hamilton area, Ottawa, Montréal, and Vancouver. More importantly, we have repositioned dozens of our communities and improved the lives of countless Canadians. With a reputation for innovation and a best-in-class management platform, we continue to play a leadership role in the multi-residential space.

InterRent is an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us at recruitment@irent.com, and we will work with you to meet your needs. Every accommodation request will be treated with the utmost confidentiality.

Only selected candidates will be contacted. We appreciate your interest in exploring an opportunity with us.