Classification Title: Intake Administrator

Department: Special Projects, Training and Employment Services

Hours of Work: 40 Hours Per Week (Full-Time, 1-Year Fixed-Term Contract)

Reports to: Team Lead, Training and Employment Services

Number of Position: 1 (2 Carlton St., Toronto, with travel to Street Haven sites as needed)

Pay Rate: $28.33 Per Hour or 58,926.40 Annually

Application Deadline: Friday, July 10, 2026

Requisition Type: Active Job Posting

Company Overview

Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment. The organization provides a continuum of care that includes emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training. Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs, meeting women where they are. Through an integrated and compassionate approach to service delivery, Street Haven helps women rebuild their lives with dignity, resilience, and hope.

Position Overview

Reporting to the Manager of Training and Employment Services, the Intake Administrator is a detail-oriented administrative professional who serves as the first point of contact for our Women's Healthcare Pathways program, a Training & Employment initiative that prepares women for careers in the healthcare sector by providing industry-recognized certifications, occupational skills training, employment readiness support, and connections to employers.

This position is responsible for the recruitment, sponsorship, and administrative management of all participants in the Healthcare Certification Program, which equips participants with the foundational knowledge, practical skills, and required certifications to pursue employment as Home Support Workers and Personal Support Workers while supporting their successful transition into the healthcare workforce.

This role combines outreach and administrative excellence with exceptional client service to ensure seamless program delivery and positive client experiences. Working in our dynamic, team-oriented environment, you will have the opportunity to make a meaningful impact in people's lives. The Intake Administrator will blend administrative expertise with strong interpersonal skills to guide clients through their training and employment journey.

Key Duties & Responsibilities

Outreach and Program Promotion

• Promote the program in the community by attending community events, outreach to other organizations and attend community meetings to raise awareness and draw attention to this new program, which offers training and supports to qualify individuals as Home Support Workers or Personal Support Workers
• Recruit appropriate candidates to register in relevant training opportunities

Client Experience

• Create a welcoming environment and establish genuine rapport with clients
• Demonstrate comprehensive knowledge of available services and programs
• Practice a trauma informed approach through active listening and empathetic communication
• Manage appointment scheduling, including handling cancellations and rescheduling

Client Intake & Administration

• Process and respond to all program inquiries through multiple channels (phone, email, applications, and fax)

• Conduct initial eligibility screenings and create detailed client records

• Provide comprehensive intake orientation sessions to new clients, explaining program services, expectations, and available resources

• Guide clients through required documentation and paperwork, ensuring forms are completed accurately while offering support and clarification

• Facilitate warm transfers between clients and appropriate support services, including employment counselors, workshop facilitators, and training programs, ensuring smooth transitions and clear communication of client needs

• Support client engagement and retention by maintaining clear, accessible, and professional communication channels

• Respond to client inquiries about training, scheduling and follow up placements.

• Communicate with Training team about client cohort calendars, updates, and requirements

• Other duties as required

Qualifications, Skills and Experiences

• A post-secondary education in Career and Work Counseling, Adult Education or a related field and/or a combination of related work experience
• Experience with EOIS-CaMS will be considered an asset 
• Strong knowledge of labour market trends, employment counselling and presentation techniques to facilitate adult learning
• A strong desire to work with people who face multiple barriers to employment
• Solid interpersonal and communication skills
• Excellent skills using Microsoft Office software including Word, Excel and PowerPoint
• Knowledge of challenges experienced by clients who face barriers

Working Environment

• Days with occasional evenings and weekends 
• On site at the office, and various Street Haven locations

Inclusion

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

Application process

To be considered for this position, you are committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly encourage applications from women, and we welcome applications from candidates who can relate to and understand the unique needs of our client population. 

We thank all applicants for their interest but only those selected for an interview will be contacted.