WHO WE ARE?

The future is bright for tennis in Canada, and you will be right in the middle of it all at Tennis Canada! A national sport organization with a mission to lead the growth of tennis in Canada and a vision to be a world-leading tennis nation, Tennis Canada seeks to grow participation across the country and develop champions on the international stage. Tennis Canada also owns and operates the world-class National Bank Open presented by Rogers tournaments in Toronto and Montreal, two of the best-run sporting events on the planet which annually bring the globe's best tennis players to Canada and continue to break attendance records year after year. In recent years, Canadian tennis has enjoyed many historic achievements, including winning a first Grand Slam singles title at the US Open in 2019 and capturing its first Davis Cup title in more than 109 years in 2022, the world's largest international team competition in tennis. Tennis Canada also won the Billie Jean King Cup, the premier international women's team competition, in 2023. Participation in tennis and interest in the sport continue to grow across the country. Join us as we build on this exciting momentum and continue to achieve extraordinary results. We are a team of innovators who are passionate about our work and committed to pursuing excellence every day.

WHAT WE ARE LOOKING FOR?

Manager, Tennis Professionals Association (TPA) & Member Services

Tennis Canada is looking for a Manager, Tennis Professionals Association (TPA) & Member Services to join its Coach Education & Development team.

In this role, you will be responsible for the growth, operations, and member experience of the Tennis Professionals Association (TPA). You will lead business development initiatives, partnerships, member services, and marketing and communication activities to support Canada's coaching community.

Business Development

• Develop and implement the TPA business plan.
• Identify new growth opportunities and develop value-added services for members.
• Collaborate with internal teams to improve business processes and digital platforms.

Member Services & Partnerships

• Oversee member services and deliver an exceptional member experience.
• Develop and maintain strategic partnerships.
• Plan and coordinate TPA events and professional development activities.

Operations

• Oversee memberships, renewals, and the day-to-day operations of the TPA.
• Monitor the operating budget, key performance indicators (KPIs), and operational reporting.
• Continuously improve processes and member services.

Marketing & Communications

• Oversee marketing and communication initiatives supporting TPA activities and coach education.
• Contribute to the growth of the Association and member engagement.

WHO YOU ARE?

• Bachelor's degree in Business Administration, Sport Management, Marketing, Communications, or a related field.
• 5 to 8 years of experience in a leadership role within member services, association management, or customer experience.
• Experience in partnership development, team leadership, and budget management.
• Proficiency with digital platforms, CRM systems, and membership management systems.
• Excellent communication skills in both English and French.
• Strong leadership, strategic thinking, customer focus, and the ability to thrive in a fast-paced environment.
• Experience working with a national sport organization or professional association is considered an asset.

WHAT'S IN IT FOR YOU?

• Join the team that's making Canadian tennis history.
• Be part of an innovative, dynamic, and passionate team.
• Go behind the scenes of the National Bank Open – your popularity might just soar!
• Work in one of Montreal's most beautiful parks, just steps from Jean-Talon Market and countless cafés and restaurants.
• Benefit from a generous organization that truly cares about its employees.

Tennis Canada is an equal opportunity employer committed to promoting diversity and inclusion. We are dedicated to fostering an inclusive, equitable, and accessible work environment where every team member feels valued, respected, and supported. We strive to build a team that reflects a variety of backgrounds, perspectives, and skills. Accommodations are available at all stages of the recruitment process upon request.