MarTech and Loyalty Specialist

Location: Richmond, BC Job Type: Full-Time

About Us London Drugs is one of Canada’s most trusted retail brands, known for innovation, customer care, and community involvement. We’re looking for a strategic and creative MarTech and Loyalty Specialist to elevate our digital customer experience and loyalty program, LDExtras. If you're passionate about CRM, UX/UI, and digital marketing, this is your opportunity to make a meaningful impact.

Job Summary As a MarTech and Loyalty Specialist, you’ll support the development and optimization of our digital platforms—including website, app, and owned technologies—to deliver seamless, customer-led experiences. You’ll play a key role in enhancing loyalty program communications, managing CRM journeys, and integrating marketing technologies across our ecosystem.

Key Responsibilities Develop and implement content and templates across ecommerce, loyalty, pharmacy, and app platforms Apply UX/UI best practices to improve customer journeys and digital engagement Conduct quality assurance tests and end-user reviews for website releases Execute loyalty program communications via email, SMS, and app push notifications Manage CRM-driven campaigns and customer journeys using platforms like Microsoft D365 Schedule, proof, and deploy digital assets across owned platforms Maintain documentation for wireframes, brand standards, and layouts Collaborate on tech stack integrations (owned and third-party) Advance email automation, triggers, and segmentation strategies Ensure secure migration and handling of personally identifiable information (PII) Stay current with web technologies including HTML5, XML, JSON, CSS, and JavaScript Qualifications 3+ years of experience in web production, digital marketing, or graphic design Post-secondary education in Marketing, Graphic Arts, or related field Strong communication and stakeholder engagement skills Proficiency in HTML, CSS, and Adobe Creative Suite (or similar) Experience with CRM platforms and customer journey execution Knowledge of Microsoft D365 Marketing (Customer Insights) preferred Familiarity with CASL and SEO best practices, GDPR is an asset Portfolio showcasing past work or design materials Why Join Us? Comprehensive medical, dental, vision, and prescription coverage Employee discount and recognition programs Company-matched RRSPs Ongoing training and education opportunities Free confidential counseling through our Employee Family Assistance Program Opportunities to give back through community involvement Apply now and help us shape the future of digital retail and customer loyalty.

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.