Oracle Utilities Customer Care & Billing Functional Consultant Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
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Oracle Utilities Customer Care & Billing (CC&B/CCNB) Functional Consultant
About the role
Role: Oracle Utilities Customer Care & Billing (CC&B/CCNB) Functional Consultant
Location: Toronto, Edmonton Or Calgary (Hybrid – 3 days/week onsite) Duration : 1yr contract Extension more 1yr
Role Summary
We are seeking a highly experienced Oracle Utilities CC&B Functional Consultant to support large-scale utility transformation programs. The ideal candidate will have 15+ years of IT and utility industry experience, including extensive expertise in Oracle Utilities Customer Care & Billing (CC&B/CCNB) implementations. This role will serve as a trusted advisor to business and IT stakeholders, driving business process transformation, requirements discovery, solution design, testing, deployment, and implementation governance. The consultant will work closely with utility operations, customer service, billing, metering, and executive leadership teams to deliver business-aligned Oracle Utilities solutions.
Key Responsibilities
Business Consulting & Stakeholder Management Engage with senior business leaders, executives, product owners, and process owners to understand strategic and operational objectives. Facilitate discovery workshops, requirements gathering sessions, and business process assessments. Lead business process transformation initiatives and recommend industry best practices. Serve as the primary liaison between business stakeholders and project delivery teams. Present solution recommendations, project updates, and key decisions to leadership and steering committees.
Requirement Gathering & Solution Design
Lead end-to-end requirements elicitation, analysis, and documentation activities. Conduct fit-gap assessments against Oracle Utilities CC&B capabilities. Define future-state business processes, solution workflows, and functional requirements. Develop functional design documents, process maps, user stories, and use cases. Ensure solutions align with Oracle Utilities best practices and business objectives.
Program Delivery & Implementation
Drive functional workstreams across all project phases, from initiation through go-live. Collaborate with solution architects, technical teams, integration teams, testing teams, and PMO stakeholders. Support data migration strategy, business validation, and conversion activities. Participate in design reviews, governance meetings, and milestone sign-offs. Ensure delivered solutions meet business requirements and operational expectations.
Testing, Deployment & Hypercare
Define testing strategy, business test scenarios, test cases, and acceptance criteria. Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities. Assist with cutover planning, deployment readiness, and production go-live activities. Provide post-production support during hypercare and stabilization periods. Resolve functional issues and support continuous improvement initiatives.
Required Qualifications
10–20 years of overall IT and Utility Industry experience. Minimum 8+ years of hands-on Oracle Utilities CC&B/CCNB Functional Consulting experience. Proven experience delivering multiple full lifecycle Oracle Utilities CC&B implementations. Strong experience leading business requirements workshops and stakeholder engagement sessions. Extensive experience in business process redesign, fit-gap analysis, and solution definition.
Experience preparing
- Business Requirements Documents (BRDs)
- Functional Specifications
- Process Flow Diagrams
- Solution Design Documentation
- Experience supporting SIT, UAT, Cutover, Go-Live, and Hypercare phases.
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About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.