Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $149,500 - $183,500 CAD The pay details posted reflect a temporary market premium specific to this role that is reassessed annually. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: As a Product Group Technology Lead, you will lead the transformation of TD’s Contact Centre platform, delivering next-generation capabilities powered by a modern CCaS Platform and AI-enabled solutions. In this role, you will shape how customers interact with TD by modernizing legacy contact centre platforms into a cloud-based, scalable, and intelligent ecosystem. You will partner with senior leaders and global teams to deliver a complex, high-visibility transformation that directly impacts customer experience and operational performance. Job Accountabilities - What You’ll Do Lead platform transformation: Own the technology strategy and end-to-end delivery of the Contact Centre platform, driving migration from legacy systems to modern CCaS capabilities Deliver AI-enabled innovation: Introduce and scale capabilities such as conversational AI, agent assist, and intelligent voice solutions to enhance customer and agent experiences Drive large-scale execution: Lead a global delivery team (50+ resources) across multiple Agile Release Trains (ARTs) within a highly matrixed environment Manage outcomes and investment: Oversee a $30-40MM portfolio, ensuring delivery against financial commitments, cost optimization goals, and value realization targets Influence at senior levels: Partner with VP/SVP stakeholders across Technology and Business to align priorities, manage risk, and drive transformation outcomes Ensure platform excellence: Improve platform stability, reduce incidents, and ensure compliance with enterprise risk, regulatory, and governance standards Where You'll Work Location: Toronto, ON Work Model: Primarily on Site (specific in-office expectations to be discussed with the hiring leader) Job Requirements – What You Need to Succeed Undergraduate degree or equivalent experience; graduate degree considered an asset 10+ years in technology delivery, platform engineering, or enterprise transformation Proven experience leading large-scale technology delivery and platform transformation in complex enterprise environments Strong expertise in cloud-based architectures and Contact Centre platforms (e.g., AWS Connect, Genesys, NICE or equivalent CCaS solutions) Deep understanding of Agile delivery models, including experience working in SAFe or ART-based environments Demonstrated ability to lead global, matrixed teams and deliver complex initiatives across multiple stakeholders Strong stakeholder management and communication skills, with experience engaging senior leadership (VP/SVP level) Preferred Experience leading cloud migration or platform modernization programs at scale Exposure to AI-driven customer engagement technologies, including conversational AI or agent assist Experience managing vendor partnerships and third-party integrations Prior experience delivering transformation across multiple lines of business within financial services Why Join this Team Lead a flagship enterprise transformation at one of North America’s leading financial institutions Drive the adoption of AI-enabled customer engagement capabilities at scale Operate in a role with significant scope, complexity, and executive visibility Influence the future of customer assistance platforms and digital engagement at TD Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific