Req Id: 431677

  Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.    We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.     Bell’s AI Fabric program is a groundbreaking national initiative designed to position Canada as a global leader in Sovereign AI. By building a secure, high performance, coast to coast compute fabric, Bell is creating the foundational infrastructure required to power the next generation of AI innovation while ensuring data sovereignty, resilience, and scalability at national scale.Reporting to the Senior Manager, Strategic Business Transformation, the Program Manager will play a key role in supporting the growth, effectiveness, and scalability of the Engineering & Operations organization.This position is responsible for coordinating strategic initiatives, developing governance processes, improving organizational effectiveness, and supporting executive-level priorities. The role acts as a central point of coordination across multiple teams, ensuring priorities are executed with clarity, structure, and accountability.The successful candidate is highly organized, proactive, and comfortable working in fast-paced environments where priorities can shift quickly. They bring order to ambiguity, enjoy solving complex organizational challenges, and can effectively collaborate with leaders across multiple functions.Key Responsibilities Organizational Effectiveness & Operating Model Development

Support the design and implementation of scalable operating models, governance processes, and ways of working. Develop and maintain process documentation, workflows, RACI matrices, and operational playbooks. Identify opportunities to improve efficiency, reduce complexity, and strengthen cross-functional collaboration. Support organizational change initiatives and continuous improvement programs.

Strategic Program Coordination

Coordinate cross-functional initiatives and strategic priorities across Engineering, Operations, Construction, Commercial, Finance, and Business Operations teams. Develop and maintain project plans, action logs, milestone trackers, and executive reporting materials. Monitor progress against strategic objectives and key deliverables.

Organizational Planning & Capability Development

Support workforce planning, onboarding, organizational design, and capability-building initiatives. Create and maintain organizational artifacts such as org charts, capability maps, and team documentation. Assist in identifying gaps and developing plans to address them.

Knowledge Management & Continuous Improvement

Maintain centralized documentation, templates, tools, and operational standards. Support process improvement initiatives and capture lessons learned. Promote adoption of consistent governance, reporting, and knowledge management practices.

Critical Qualifications

3–7 years of experience in Program Management, PMO, Business Operations, Strategy, Consulting, Process Improvement, or related fields. Experience coordinating cross-functional initiatives involving multiple stakeholders.Strong organizational and stakeholder coordination skills. Excellent written and verbal communication skills. Ability to create executive-ready presentations and reports. Strong analytical and problem-solving capabilities. Proficiency with Microsoft Office suite, including PowerPoint, Excel, Teams, and SharePoint.

Ability to adopt and integrate emerging AI technologies, including generative AI and AI agents, to drive innovation, operational efficiency, and continuous improvement.

Preferred

Experience supporting senior leadership or executive teams. Experience in telecommunications, infrastructure, engineering, construction, technology, data centre, or operations environments. Knowledge of governance frameworks, process mapping, organizational design, or business transformation. Experience developing KPIs, dashboards, and executive reporting.

The successful candidate will demonstrate

Strong attention to detail and organizational discipline. Ability to manage multiple competing priorities. Comfort working with ambiguity and evolving priorities. Strong stakeholder management and relationship-building skills. Curiosity and continuous improvement mindset. Ability to influence without direct authority. Professionalism and discretion when supporting leadership initiatives.   Adequate knowledge of French is required for positions in Quebec.   

Additional Information

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal Work Arrangement: Hybrid Application Deadline: 08/19/2026    For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.   Please apply directly online to be considered for this role.  Applications through email will not be accepted.   We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.    At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.   Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page  for other ways to contact us.   Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.  

Created: Canada, ON, Toronto

  Bell, one of Canada's Top 100 Employers.