Regional Operations Specialist – Canada - REMOTE POSITION

JOB SUMMARY

Under the guidance of the Regional Director-Canada, the Regional Operations Specialist - Canada is responsible for supporting the planning, sourcing, and execution of GBTA’s on-site and virtual events in the Canadian market. The role also helps drive buyer/supplier community engagement through membership operations and supporting the regional team with administrative duties.

RESPONSIBILITIES

Regional Event Operations

Manage projects and operations for multiple concurrent in-person and virtual events in the Canadian market, reporting progress to key stakeholders. Collaborate with Global Operations, Business Development, and Marketing teams to coordinate event timelines, action items, and deadlines, ensuring successful delivery of regional and local events through appropriate project management tools (Airtable). For our annual Canada Conference, manage the call for proposals process, including collection of education materials for breakout sessions, speaker management, and development and delivery of the event agenda. Collate staff and vendor post event feedback to support the improvement of events. Partner with the registration team to guide event registration and reporting via Cvent. Serve as a key point of contact for on-site support at regional Canada events; ensuring a high-quality, service-oriented experience aligned with the Association’s mission. Support vendor and supplier relationship management by coordinating event logistics with hotels, A/V providers, and other third-party vendors.

Engagement and Membership

Coordinate membership recruitment and retention by developing creative strategies to grow the Canadian member base, expanding the prospective member database, and increasing Association and Foundation awareness in the Canadian corporate travel market. Administer membership operations including responding to email queries, processing invoicing, tracking renewals (including Volunteer Memberships), and generating appropriate reporting. Analyze membership data to identify trends, growth opportunities, and retention risks; coordinate with Marketing to support member acquisition campaigns and drive ongoing community engagement. Other duties as assigned.

REQUIREMENTS

Bachelor's degree or equivalent related work experience. Minimum 3 years of project management/coordination experience in event or membership management. Strong digital systems acumen, including cloud-based systems. Proficient in MS Office Suite, Zoom/Teams, CRM and project/event management systems. Excellent interpersonal (oral and written) communication, time management, administrative, multitasking, customer-service focused, and organizational skills. Focus on details/results with proven track record. Native English fluency. Active Passport and ability to travel outside of Canada (typically to the US).

PREFERRED EXPERIENCE AND SKILLS

Cvent experience. Experience supporting trade show events. French language skills.

Ideally located in Toronto, ON, area, or within Canada in Eastern Time zone

Expected to travel to events and internal meetings primarily in Canada and US.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Remote work environment. Prolonged periods sitting/remaining stationary at a desk and working on a computer. Must be able to remain stationary and move for long periods of time, during events. Must be able to work a variety of hours in order to accommodate various meetings and events. GBTA welcomes all candidates and supports inclusivity and diversity in the workplace.

TRAVEL REQUIRED

Up to 10%; Travel to regional events, US-located internal meetings, or other GBTA events/meetings, as needed.

Remote, Canada-based required. Active Passport required.

This role will be employee of record based. We partner with Deel for employment (EOR) services.

The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings trade organization headquartered in the Washington, D.C. area serving stakeholders across six continents. GBTA and its 9,000+ members represent and advocate for the $1.57 trillion global business travel and meetings industry. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. For more information, visit www.gbta.org and www.gbtafoundation.org and follow us on LinkedIn, YouTube, Twitter and Facebook.

GBTA Team Values and Culture Statement

We recognize our people are our most valued asset, and treat ourselves and each other with kindness, authenticity, and empathy. We are curious, innovative and adaptable to a changing world. We embrace our global diversity and are committed to a culture where everyone feels welcomed and respected. We deliver results by working collaboratively and believe in the power of teamwork to drive long-term change and mutual success. We are driven to create a more sustainable future for both the planet and its people, and a balanced environment where work and life can coexist and thrive.

GBTA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.