This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CAE, Customer Service Engineer for Virtual Manufacturing & Costing Simulation Software based in Canada. Join a highly technical team supporting advanced manufacturing simulation technologies used by customers around the world. In this role, you'll combine engineering expertise with customer-facing responsibilities, helping users maximize the value of virtual manufacturing and costing solutions. You'll deliver technical support, develop training programs, contribute to product improvements, and collaborate with cross-functional teams to enhance simulation capabilities. This position offers the opportunity to work with cutting-edge CAE technologies across forming, welding, additive manufacturing, and other production processes. Ideal for engineers who enjoy solving complex technical challenges, sharing knowledge, and driving continuous innovation in a collaborative international environment. \n

Accountabilities: Provide technical support for virtual manufacturing and costing simulation software, assisting customers and global partners through web portals, email, and phone. Troubleshoot software issues and deliver effective solutions while ensuring a high level of customer satisfaction. Develop application examples, tutorials, user documentation, training materials, and best practice guides. Design and deliver customer-specific technical training sessions and workshops. Independently manage and execute customer service and consulting projects. Collaborate closely with product development, sales, support, and engineering teams to document issues and contribute valuable product feedback. Support continuous product improvement by identifying enhancements related to simulation models, numerical methods, and software implementation. Promote industry best practices and help customers optimize manufacturing simulation workflows. Maintain thorough documentation of technical issues, resolutions, and project outcomes. Requirements Bachelor's degree in Mechanical Engineering, Materials Engineering, or a related discipline with a focus on production engineering, forming technology, welding, additive manufacturing, Computer-Aided Engineering (CAE), Finite Element Analysis (FEA), or numerical methods. Master's degree is highly desirable. Up to five years of relevant experience in CAE, manufacturing simulation, or related engineering fields, including internships or equivalent practical experience. Strong understanding of material behavior and manufacturing processes, particularly metal forming, welding, or additive manufacturing. Experience with finite element simulation, especially non-linear analysis, is preferred. Familiarity with virtual manufacturing and costing simulation software is considered an asset. Strong written and verbal communication skills in English. Working knowledge of Windows and/or Linux operating systems. Basic programming or scripting knowledge in Python, MATLAB, C++, Fortran, or similar languages is advantageous. Strong analytical and problem-solving skills with the ability to work independently and collaboratively. Customer-focused mindset with excellent presentation and technical communication abilities. Willingness to travel as required and flexibility to support occasional off-hours activities. Recent graduates and career changers with strong technical knowledge are encouraged to apply. Benefits Full-time position with opportunities to work on advanced engineering and simulation technologies. Exposure to international customers, innovative manufacturing projects, and global collaboration. Ongoing learning and professional development within a highly technical environment. Opportunities to contribute directly to product innovation and future software enhancements. Collaborative culture that values knowledge sharing, continuous improvement, and technical excellence. Career growth opportunities within a global technology organization. Competitive compensation package and comprehensive employee benefits.

\n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1