Partner Manager Jobs in Toronto, Ontario, Canada {{REMOTE}}
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Toronto, Ontario, Canada {{REMOTE}}
Partner Manager (Channel Partnerships, Success)
Toronto, Ontario, Canada {{REMOTE}}
Senior Level
Full-Time
About the role
- We’re looking for a Partner Manager, Channel Partnerships (Success) to be part of our Partnerships department
- The Partnerships team works with businesses from industry-leading companies to freelancers to bring new users to Jobber or build product experiences for our mutual users. We are responsible for establishing and managing strategic relationships with our largest partners as well as managing smaller program partners
- Reporting to the Director, Channel Partnerships, we are looking for a Partner Manager who will be responsible for everything that happens post contract execution to ensure our partners have the best Jobber experience possible
- This role will be hyper-focused on the engagement and continued growth of our highest value partners
- Other key responsibilities will include long-term planning, managing any license re-up purchases/renewals, running quarterly business reviews (QBR’s), be our strongest Jobber Payments advocate, as well as the main point of contact to ensure we’re constantly driving growth, retention, and a best-in-class partner experience
- You will collaborate with sales & success, marketing, product and engineering teams to ensure our partners are getting the best possible experience and opportunity to grow with Jobber
- You will be the go-to person for a large list of extremely valuable and important partners to Jobber
- Own and drive alignment with the Director, Partnerships on customer goals, training focus, and success metrics, ensuring clarity on outcomes and proactively identifying gaps or risks
- Identify and lead partner expansion opportunities through insight-driven joint business plans, including new markets/geographies, upsell and cross-sell strategies
- Design and lead execution of tailored onboarding strategies in partnership with CSMs, aligning to partner org structures and long-term success outcomes
- Own partner health and performance by monitoring key product metrics, proactively identifying risks, and driving action plans to improve retention and engagement
- Lead cross-functional reviews with Sales and other teams to identify expansion, referral opportunities, and systemic customer pain points, and drive aligned action plans
- Own and deepen strategic partner relationships, acting as a trusted advisor and primary point of contact for complex or high-value partnerships
- Lead and evolve quarterly business reviews (QBRs), delivering insights, aligning on strategic priorities, and driving measurable outcomes and optimization plans
- Advocate for partners by synthesizing and translating feedback into actionable insights that influence internal priorities and partner strategy
- Own enablement of partners on new product features, ensuring adoption aligns with partner goals and drives measurable value
- Drive adoption and optimization of Jobber Payments across partners by identifying opportunities, removing blockers, and influencing partner behavior
- Develop deep product expertise and apply it to advise partners and internal stakeholders on best-fit solutions and tradeoffs
- Analyze market, industry, and competitive trends to inform partnership strategy and identify new opportunities for growth
- Influence partner GTM prioritization by building strong, trust-based relationships and aligning on shared strategic outcomes
- Lead cross-functional collaboration to drive execution of partnership initiatives, ensuring alignment with business objectives and partner success- This position will require travel to conferences and partner sites. This role also requires a highly goal-oriented individual with experience managing and growing partnerships
- Do you want to impact the hardest working people in the world?
- To be strategic. You understand what’s at stake, both in the long & short-terms and build a strategy and tactical plan to help you get to where we need to be
- To thrive in a fast-paced environment. You know how to multitask with the best of them and can balance multiple projects at once
- Enjoys rolling up their sleeves in a fast paced startup environment and getting things done
- To be results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based
- Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently
- Is able to work cross-functionally with many teams and multi-task with a sense of urgency
- To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you’re quick at thinking on your feet
- Willing to regularly travel to conferences and partner on-sites
- Has impeccable attention to detail, follow-through, and resourcefulness
- To be dynamic. Both partner and Success-minded, having the ability to develop strong relationships with external partners – after the close of the new deal, you are the Jobber go-to person for everything!
- To have a strong and confident communication style. You have the ability to actively listen and consult with our partners, and get a true understanding of who they are and what they need (especially when they don’t know what they want!)
- Proven years experience in a partnership/business development/account management role
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About Jobber
Software Development
1001-5000
Jobber is an award-winning software for small home service businesses.
Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.
Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte