Loading Dock Operators assist in the daily management of deliveries and loading dock operations, ensuring safe and efficient access for personnel and vehicles while providing excellent customer service.

Key Responsibilities:
Monitor access and traffic within the loading dock areas

Safely guide commercial vehicles to loading bays and assist with maneuvering

Conduct equipment inspections and maintain reports

Use delivery reservation systems and signalization tools to coordinate deliveries

Assign and manage keys/access cards as directed

Report building infractions, property damage, and safety hazards

Assist tenants, delivery personnel, and public with dock-related questions

Maintain daily operational logs and reports

Qualifications & Requirements:
Minimum 1 year relevant experience in logistics, warehouse, or loading dock operations

Occupational First Aid Level 1 or higher

Conflict Management and Resolution certificate preferred

Strong report-writing and documentation skills

Legally entitled to work in Canada

Physically capable of standing, walking, and lifting up to 30 lbs

Valid Class 5 driver’s licence

Traffic Control Person (TCP) certification is an asset

Skills & Competencies:
Excellent communication and customer service skills

Attention to detail and situational awareness

Ability to multitask and remain calm under pressure

Knowledge of safety procedures and compliance

Teamwork and coordination with Dock Master and other personnel