Purpose:

Promote and sell the Rocky Mountaineer and Canyon Spirit experiences to travel trade partners and direct guests. Guide clients through the sales cycle with expertise and enthusiasm, ensuring seamless and memorable vacation planning across phone and email channels. Manage bookings with accuracy, process payments and itinerary changes, identify upselling opportunities, and consistently deliver high-quality interactions that drive revenue growth and enhance guest satisfaction.

Key Responsibilities:

• Handle high volume of inbound interactions related to new and/or existing bookings.
• Apply the 5-step sales process to qualify and close bookings.
• Troubleshoot guest concerns and proactively resolve issues.
• Ensure booking accuracy and minimize need for follow-up calls.
• Support overflow sales calls and contribute to new and/or existing bookings.
• Maintain up-to-date product knowledge and follow-up on proposals.
• Build relationships and collaborate with trade partners and Business Development Managers.
• Meet or exceed individual and team performance targets, including sales, service quality and guest satisfaction metrics

Ideal Candidate:

• Detail-oriented with strong problem-solving skills.
• Skilled in written communication and multitasking.
• Strong influencing skills.
• Proficient in reservation systems and pricing models.
• Experienced in service recovery and guest relations, and chat-based sales
• Tech-savvy and comfortable in a fast-paced, performance-driven environment.

Qualifications:

• High school diploma or equivalent; travel insurance certification within 6 months.
• Previous experience in tourism, hospitality, sales environment, or call center environments.
• Strong organizational, time management, and decision-making skills.
• Additional languages (Korean, Mandarin, Spanish, French) are an asset.

Work Environment:

• Fast-paced sales center with hybrid work options (in office 3 days a week).
• Rotating shifts including evenings, weekends, and holidays.
• Regular training and development opportunities.

Compensation:

The base salary offered for this role is $50,000.00 per annum and can vary based on job-related expertise, qualifications, experience and internal equity. Eligible for Armstrong Collective's dicretionary bonus program.

Eligible Benefits:

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

• Medical, Dental, Vision, Life Insurance.

• Short term disability, long term disability benefits.

• Travel emergency assistance.

• Vacation time and sick time.

• Up to 5% RRSP and/or TSFA match.

• Two complimentary annual train tickets after first year of employment.

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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