POSITION SUMMARY

 

 

REPORTING TO THE BELL CAPTAIN, THE SUCCESSFUL CANDIDATE MAY BE RESPONSIBLE FOR ASSISTING GUESTS WITH LUGGAGE UPON CHECK-IN AND CHECK-OUT, GREETING GUESTS UPON ARRIVAL AND DEPARTURE AT THE FRONT DOOR, AND DELIVERS MESSAGES AND GIFTS TO ROOMS IN A PROFESSIONAL AND FRIENDLY MANNER ACCORDING TO THE STANDARDS OF THE PAN PACIFIC HOTEL. 

 

 

KEY RESPONSIBILITIES

 

THE KEY RESPONSIBILITIES OF THE BELL SERVICES AGENT INCLUDE, BUT ARE NOT LIMITED TO:

§Delivers luggage to guest rooms; Explains guest rooms and Hotel facilities to guests.

§Delivers items to guests such as messages, keys and gifts.

§Answers calls and inquiries at luggage attendant’s desk; maintains organization of Bell Services office including clipboards, notice boards, garbage and filing cabinets.

§Stores items for guests and records all group porterage.

§Assists Door Attendant to ensure smooth flow of traffic at the Front Door; alerts security of undesirable situations or individuals.

§Completes incident reports for situations that may require follow-up or documentation. 

§Greets guests and non-guests on arrival and departure from Hotel - opens and closes vehicle doors 

§Attends to luggage requirements of guests when arriving/departing from hotel

§Ensures Front Door is attended at all times; Assists guests with transportation requirements: taxis, buses, etc.

§Answers inquiries about the Hotel, Canada Place and the city surroundings; 

§Answers telephone and works on the computer at the attendant desk as needed

§Assists other departments when required.

§Performs other related duties as required

 

Physical Demands

§Must be physically fit – involves long periods of standing; requires lifting of large quantities of luggage. 

 

COMPETENCY PROFILE 

                                                                                                                                          

 

§Must be extremely well organized and detail-oriented; have the ability to balance technical and guest service successfully in a polished, professional manner is critical.

§Must possess excellent interpersonal and communication skills; contribute an energetic and positive attitude to the hotel atmosphere; ability to handle high volumes of challenging guest-related interactions with professionalism.

§Must have demonstrated the ability to work effectively under pressure and handle sensitive guest-related situations. 

§Maintains professional business confidentiality as required.

§Individual must be highly motivated and able to work under pressure with minimal supervision.

 

 

SELECTION CRITERIA

 

 

QUALIFICATIONS AND TECHNICAL EXPERIENCE

§Previous experience as a Bell Services Agent in a hotel is preferred

§Must have a valid BC Driver’s license and be able to drive standard transmission vehicles.  Candidate must have a good driving record (able to provide driver’s abstract upon request)

§Knowledge of Hotel facilities, security precautions and sound knowledge of the Vancouver area is required

§Opera experience is considered a strong asset

§Fluent spoken English is mandatory; additional language(s) is considered an asset