DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.    Location: CAN - Vancouver, Melville St Job Posting Title: Senior Operations, Ocean Import Time Type: Full Time  Compensation:  Salary starting at $59,000, plus eligible benefits, in accordance with experience and internal equity  This posting is for an existing vacancy and not intended to create a talent pipeline  SUMMARY  The primary function of the Senior Operations, Ocean Import is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations.   This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames.  Direct communication with customers, overseas offices, ocean carriers, warehouses and truckers is required.      KEY DUTIES AND RESPONSIBILITIES

• Customer & Key Account Ownershipo    Manage high-value or strategic customer accounts directlyo    Lead customer calls or performance reviews for key accounts from an operational point of viewo    Oversee onboarding of new accounts or lanes for existing customers including SOP development and implementation- Provide feedback on SOP effectiveness and suggest process refinements- Complex Problem Solving & Escalations- Strategic Carrier & Lane Managemento    Perform lane analysis to determine optimal routing and carrier selectiono    Negotiate rates (when allowed) or troubleshoot cost-related issues with carriers and vendorso    Analyze carrier performance and recommend changes or improvements- Train, mentor, and coach junior or new operators- Support in Training or guiding junior staff on documentation standards and regulatory changes- Daily management and coordination of shipments - Establish and coordinate schedules with carriers and tender shipments- Create, coordinate country specific documents- Adhere to all domestic and international shipping regulations- Track and trace all shipments - Prepare and publish reports, as requested- Proactively identify problems and swiftly implement the appropriate solutions- Confirm rates with carriers- Responsible for cost containment of shipments, via accounting system- Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery - Ensure all DSV KPIs met throughout the movement of the shipment- Lane analysis required on orders to select the most appropriate mode of transport within customer requirements - Daily Communication with customers on relevant issues and resolution- Manage new account implementation from standard operating procedure to execution   Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification - Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.- Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.   QUALIFICATIONS Education and Experience

• A minimum of one to two years international transportation industry experience or,- Education in supply chain logistics, international transportation, or a related field of study.- CIFFA certificate, an asset- Dangerous Goods Certification, an asset- GDP Training, if required   Skills and Competencies

• Good command, both verbal and written, English skills.  - Ability to create collaborative engagements and active listening- Identifies inefficiencies in current processes and implements effective solutions- Makes independent decisions within defined limits to maintain shipment integrity and customer satisfaction- Able to troubleshoot or guide others on system-related tasks- Service oriented and able to resolve customer grievances - Strong interpersonal skills, building professional relationships internally and externally - Advanced Problem-Solving and analytical skills - Capable of handling escalations independently with minimal supervision- Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results- Both a team builder and a team-player - Excellent organizational and time management skills   Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.  - Ability to communicate effectively in a diverse multicultural environment.- Microsoft Office suite- CargoWise experience, an asset     Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer- Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.   Additional Notes / Acknowledgment  Due to the dynamic nature of our industry, your accountabilities and role may change.  Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.  DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.  At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. DSV does not use AI to screen candidates during the recruitment process FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.