This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Cloud Product Owner based in Canada. This role offers the opportunity to shape and optimize digital customer support experiences through innovative technology solutions. You will lead the evolution of a Service Cloud ecosystem, connecting business strategy, user needs, and technical execution. The position focuses on improving customer and employee journeys by creating seamless, efficient, and scalable support solutions. You will collaborate with global teams and business stakeholders to define priorities, deliver impactful features, and drive continuous improvement. This opportunity is ideal for a product leader who enjoys solving complex problems, influencing stakeholders, and using data to guide decisions. You will play a key role in transforming customer support capabilities within a dynamic and technology-driven environment. \n

Accountabilities: As a Service Cloud Product Owner, you will own the product vision, strategy, and delivery roadmap for customer support applications. You will work closely with business partners, users, and technical teams to ensure solutions deliver measurable value and continuously improve customer and employee experiences. Define and execute the product vision, strategy, roadmap, and objectives for the Service Cloud ecosystem. Partner with business stakeholders to identify opportunities, align priorities, and deliver solutions that support organizational goals. Manage and prioritize the product backlog, ensuring user stories and tasks are clearly defined and aligned with business value. Balance new feature development, technical improvements, and product sustainability. Collaborate with development teams to support Agile delivery, sprint planning, reviews, and efficient execution. Provide timely decisions, guidance, and clarification to remove delivery obstacles and maintain progress. Partner with UX and customer experience teams to design intuitive workflows and eliminate user pain points. Analyze product performance through KPIs, usage data, feedback, and adoption metrics to drive continuous improvement. Lead cross-functional collaboration with teams such as Customer Service, Finance, Supply Chain, Marketing, Sales, and IT. Champion customer-centric solutions that simplify complex processes and enhance digital support experiences. Requirements: The ideal candidate is an experienced product professional with strong expertise in enterprise customer support platforms and a passion for creating user-focused technology solutions. You should have proven experience managing product strategy, Agile delivery, and stakeholder alignment in complex environments. Bachelor’s degree with 5+ years of experience in product management or product ownership roles. Proven experience managing and scaling Salesforce Service Cloud or similar enterprise customer support application ecosystems. Strong understanding of Agile and Scrum methodologies, including backlog management and translating business needs into technical requirements. Excellent communication, negotiation, and stakeholder management skills. Ability to influence senior business partners and align diverse teams around a shared product vision. Strong analytical skills with experience defining and tracking KPIs, product metrics, and adoption performance. Passion for user experience, continuous improvement, and solving complex business challenges through technology. Ability to work effectively with global, cross-functional teams. Benefits: Full-time remote opportunity based in Canada. Competitive salary range of approximately $115,000 CAD to $125,000 CAD annually. Opportunity to lead impactful digital transformation initiatives. Work on enterprise-scale customer support solutions with cross-functional teams. Collaborative environment focused on innovation, technology, and continuous improvement. No travel requirements. Opportunity to influence products that improve customer and employee experiences.

\n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1