Summary

GFL is seeking an experienced Business Analyst who excels in bridging the gap between an organization's business needs and the technology solutions that address them. You are passionate about solving business problems, improving efficiency, and increasing profitability by analyzing data, assessing processes, defining requirements, and facilitating communication among stakeholders. You will take ownership of the business analysis function for key projects, influencing stakeholders and driving efforts focused on achieving desired business results. You serve as a Subject Matter Expert of Scope for projects, ensuring successful planning, execution, and delivery.

Key Responsibilities: Strategy and Analysis

• Problem Definition & Scope: Define the core problem or opportunity for improvement within the business, aligning with overall organizational goals.
• Process Modeling & Improvement: Analyze "as-is" processes to identify bottlenecks and design "to-be" states and systems to optimize efficiency and reduce costs.
• Data Analysis: Collect and examine data from various sources to identify trends, patterns, and insights that inform business decisions.
• Business Case Development: Contribute to the creation of Business Cases, outlining problems and solutions including metrics like ROI and TCO.

Key Responsibilities: Elicitation & Requirements Management

• Elicit and manage business and technical requirements through stakeholder interviews, surveys, site visits, and facilitation sessions.
• Lead and execute Joint Application Development (JAD) sessions to elicit functional and non-functional requirements.
• Document requirements into a Business Requirements Document (BRD) with full traceability through development and testing.
• Translate requirements into Software/System Requirements Specifications (SRS) for the development team.
• Translate high-level requirements into user stories for iterative product development cycles.
• Maintain a Requirements Traceability Matrix (RTM) to link requirements to design components and test cases.
• Recommend and accept trade-offs during project design, ensuring consequences are understood by all stakeholders.

Key Responsibilities: Process & Data Analysis

• Business Process Management (BPM): Analyze current processes, innovate new designs, and ensure alignment between processes and the people executing them.
• Customer Journey Mapping: Visually illustrate customer interactions and pain points to identify gaps and drive continuous improvement.
• Descriptive Analytics: Analyze information to identify trends, patterns, and gaps.
• Data Visualization: Use visualization tools to further business insights and industry best practices.

Key Responsibilities: Execution & Quality Assurance

• Conduct end-to-end testing to ensure business, technical, and functional requirements are met.
• Develop and implement UAT protocols for non-IT subject matter experts.
• Triage testing issues to determine if they are bugs, missing requirements, or definition errors.
• Manage and assist with the change process to minimize disruption and maximize process adoption.
• Support Change Management activities and assist in the enforcement of project deadlines and methodologies.

Leadership & Stakeholder Management

• Communication: Ability to communicate complex ideas clearly across functional and technical departments.
• Drive: Energetic and committed to project success while working under tight time constraints.
• Stakeholder Management: Ability to connect with senior leaders to align project priorities with desired business results.

Academic Training

• Degree: A University degree is required in a quantitative or technical field (Engineering, Finance, Economics, Mathematics, Computer Science, etc.).
• Certifications (Preferred): Knowledge of CBAP, PMP, Agile, Lean, or Six Sigma methodologies is highly valued.

Work Experience

• Experience: 3+ years of progressive experience in Business Analysis, focusing on large-scale programs or enterprise transformations.
• Agile Experience: Demonstrated experience working with Agile product delivery teams.
• Methodology: Proven knowledge of project management techniques and Agile methodology.

Analytical & Technical Skills

• Data Proficiency: Advanced knowledge of Google Workspace. Proficiency in Python and SQL is a significant asset.
• Tooling (Preferred): Experience with Salesforce, ServiceNow, and Automation Anywhere.
• Technical Toolsets: Hands-on experience with Jira, Azure DevOps, Confluence, SharePoint, Lucidchart, Visio, Miro, Postman, or Swagger.
• System Knowledge: Experience with cloud-based platforms (AWS, Azure, Google Workspace, Salesforce), API-driven integrations, and workflow automation.
• Problem-Solving: Ability to manage multiple tasks while maintaining high-quality standards in environments with microservices and automated orchestration.

Diversity and Inclusion

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds, and perspectives. GFL will provide accommodation to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com