Job Description: What This Role Is All About Likewize is searching for a Device Repair Technician to join us at our distribution center in Vaughan, Ontario. This position represents an existing vacancy within our organization. This is a unique hybrid role that combines warehouse-based operations with mobile device repair services. Working from our distribution center and our company-operated repair vans, you'll play an important part in delivering outstanding service and high-quality device repairs to our customers. No two days are the same. Some days you'll be supporting repair, inventory, and operational activities within our warehouse environment. Other days you'll be on the road in a fully equipped Likewize mobile repair van, meeting customers at their homes or workplaces and completing repairs on-site. Your Key Areas of Focus Troubleshoot, diagnose, and repair customer devices while maintaining the highest standards of quality, accuracy, and customer satisfaction. Manage the complete repair process from intake through final quality inspection, ensuring all work is properly documented within company systems. Own the full repair journey — from inbound and outbound quality control to all required system administration before heading to the next appointment. Support daily operations within the Vaughan distribution center, including inventory management, parts handling, device processing, receiving, and staging equipment for repair and field service activities. Travel to customer locations in a company-provided mobile repair van to perform on-site repairs and deliver an exceptional customer experience. Coordinate daily schedules, repair bookings, and parts inventory to ensure efficient service delivery and productivity. Maintain a clean, organized, and professional work environment, whether operating within the warehouse, repair workspace, or mobile service vehicle. Monitor your performance against KPIs and service standards, always aligning with company values and looking for ways to improve. Support business growth by engaging locally — whether through retail partnerships, visible presence, social activity, or customer referrals. Handle inventory, repair parts, returns, and salvage materials responsibly while ensuring accuracy and compliance with company procedures. What We’re Looking For A solid foundational understanding of how electronics work, with the curiosity to keep learning. Excellent communication and interpersonal skills combined with a customer-first mindset. You deliver friendly, professional service to every person you meet. The ability to thrive both independently in the field and collaboratively as part of a broader team. Strong problem-solving skills paired with the ability to work with minimal supervision. Strong skills in organization, time management, and attention to detail to help you manage your repair workload. A valid G/A Class 5 driver’s license with a clean driving record so you’re comfortable behind the wheel of our mobile service vans. Extra Skills We’d Love to See Previous experience with component-level troubleshooting and mobile device repair. You’ll be ready to get in and get going! Strong technical knowledge of both Android and iOS devices. Hands-on experience in Microsoft Office (Teams, Outlook, and Word are favorites of ours!) Your Compensation We are offering an hourly rate of $25 CAD per hour for this position. Get To Know Us The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers. We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here. To learn more about who we are, visit our website at www.likewize.com. Where We Work In this role, you’ll have the unique opportunity to work both in our Vaughan distribution center and our fully branded Likewize vans. Our Vaughan distribution center is located in the outskirts of Toronto, just north of Highway 407 and west of Highway 400. We take pride in the onsite amenities we provide for our distribution center team — including a climate-controlled work environment, a beverage station with coffee, tea, and filtered ice & water, and a vending machine with a variety of snacks for employees. In the vans, you’ll find a spacious and comfortable driving area, designed to make getting from job to job easy and enjoyable. Step into the back and you’ll discover a cleverly designed Mobile Repair Workshop. It’s fully kitted out with all the tools, parts, and equipment needed to get the job done right, with everything organized and ready to go. Think practical, professional, and built to deliver high‑quality repairs wherever the day takes you. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If that excites you, come join our team of extraordinary innovators. Apply today! When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.