We are seeking a Bilingual (English/French) Junior IT/VoIP Call Centre Tech to join our team! You will work with our IT/VoIP project support team to support our clients across Canada and the world.

RESPONSIBILITIES

• Manage a large number of calls in a timely and efficient manner.
• Identify customer needs.
• Research customer problems.
• Implement the correct solutions for customers.
• Use our ticketing system to track customer requests and resolutions.
• Meet targets in terms of response time and customer satisfaction.

SKILLS AND REQUIREMENTS

• Work from our office in Vaughan, Ontario.
• Some experience providing technical support to end users in a Microsoft Enterprise environment and/or post secondary education in an IT related field.
• Must have strong verbal and written fluency in English and French.
• Ability to prioritize and multitask.
• Deadline and detail oriented.
• Strong troubleshooting and critical thinking skills.
• Must provide a clean Criminal Background Check (CRJMC).
• Genuine interest in learning telephony and Linux systems.

ASSETS (NOT REQUIRED – WE TRAIN)

• Any exposure to VoIP, SIP, or 3CX v20.
• Debian OS.
• Basic Linux command-line comfort.
• Home lab, home lab networking, or self-taught IT tinkering.
• CompTIA A+/Network+ or IT-related education.

ABOUT US

• Our company was founded in 1997.
• We serve customers in the public and private sector, from small offices to large multi-site international corporations.
• We are Canada’s largest 3CX Phone System vendor.

TYPE OF EMPLOYMENT

• Full Time.

SALARY RANGE

• $50K to $60K per year, based on skills and experience.

BENEFITS

• Healthcare Spending Account.
• Free on-site parking.
• Business casual dress code.

WORKING HOURS

• 5 days per week, 44 hours per week.
• Rotating, scheduled additional on-call for after-hours emergencies.
• Any after-hours work is paid at a minimum of 3 hours per occurrence.

LANGUAGES

• Strong verbal and written English skills required.
• Strong verbal and written French skills required.

POSITION LOCATION

• In-office, in-person.

APPLICATION SCREENING

• We use automated tools, including AI, to review and screen applications for this role.