Position Description

 Support service contract sales, including reaching out to business partners, quoting, and finalizing sales  Processing claims from third-party service providers, including invoice review, payment and PO generation  Maintain the highest level of customer service and quality  Make outbound calls to customers for the purpose of:  Promoting the sales of Service Solutions and Preventive Maintenance  Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.  Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.  Adherence to Miele’s core principles, professional appearance and conduct standards.

Responsibilities

 Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support  Data management for customers  Coordinate machine requests for Professional orders  Assure the appropriate input and processing of all necessary orders for Professional  Collect all credit information and contact information for receivables.  Assure the appropriate pricing of quotes  Follow up where necessary with customers/sales/service representatives when related to orders or quotes  Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)  Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment  Assist with projects for all lines within the Professional Department  Interact professionally with customers on the phone, email, etc. as necessary  Other duties as assigned $65000 to $75000