EMPLOYMENT OPPORTUNITY

Director of Lease-Up & Occupancy - Full Time
M’akola Housing Society – Langford, BC

Position Summary

The Director of Lease-Up & Occupancy will lead the strategic planning and execution of large-scale residential lease-ups while overseeing occupancy, marketing, branding, and tenant placement processes across the organization’s housing portfolio.

This position plays a critical leadership role in ensuring successful project launches, sustainable occupancy levels, and housing delivery that reflects the organization’s mission and commitment to community. The position includes external and public-facing responsibilities, representing M’akola at conferences, community events, and through participation in various committees and working groups. It requires close collaboration with the Leadership and Senior Leadership team and other organizations and stakeholders.

This position is full-time, permanent, Monday – Friday, in-person based out of the M’Akola’s office in Langford located at 104-550 Goldstream Avenue.

What You’ll Be Doing

• Lead and manage all lease-up initiatives for new and existing developments.

• Develop and implement comprehensive lease-up plans, timelines, and occupancy targets.

• Coordinate cross-functionally with Development, Operations, Maintenance, and Finance teams to ensure readiness and alignment.

• Monitor and report on occupancy performance, vacancy rates, absorption timelines, and leasing metrics.

• Build, mentor, and supervise the Lease-Up & Occupancy team.

• Identify risks and implement proactive strategies to achieve and maintain full and timely occupancy.

• Oversee marketing strategies for new and existing properties.

• Guide website content related to housing availability, application processes, and community engagement.

• Strengthen organizational branding to reflect Indigenous values, culture, and community impact.

• Develop promotional materials and outreach strategies to support successful and timely lease-ups.

• Ensure messaging is clear, culturally appropriate, and aligned with organizational standards.

• Build and maintain strong working relationships with Indigenous communities, government partners, funders, and service providers.

• Represent the organization at community meetings, housing forums, and partnership discussions.

• Support transparent communication and engagement throughout the lease-up process.

• Create and implement departmental policies and procedures related to lease-up, tenant intake, waitlists, eligibility screening, and occupancy management.

• Develop, implement, and monitor key performance indicators (KPIs) related to lease-up and occupancy, including unit turnover timelines, vacancy rates, application processing times, and lease conversion rates.

• Track and report on performance against established targets, including achieving unit occupancy within 30 days of turnover.

• Ensure compliance with funding agreements, regulatory requirements, and organizational policies.

• Establish standardized processes, documentation practices, and reporting frameworks.

• Foster a collaborative, culturally safe, and high-performing work environment.

• Provide training and guidance on best practices in leasing, tenant relations, compliance, and customer service.

• Other duties as assigned.

Requirements

• Post-secondary education in Business Administration, Housing Management, Urban Planning, Communications, or a related field (or equivalent combination of education and experience).

• Minimum 7–10 years of progressive experience in housing, property management, or real estate development, preferably within non-profit or affordable housing.

• Demonstrated experience leading large-scale residential lease-ups.

• Strong background in marketing, branding, website content oversight, and community outreach.

• Experience working closely with Indigenous communities and diverse stakeholders.

• Proven ability to develop and implement policies, procedures, and operational frameworks.

• Detailed knowledge of applicable legislation and dispute resolution mechanisms of the Residential Tenancy Act and applicable provisions of the Human Rights Act;

• Ability to implement and maintain property management software, tools including ARCORI and BC Housing Registry;

• Exceptional communication skills, both verbal and written;

• Highly motivated and self-directed, with ability to work independently, manage projects, proactively solve problems, develop ideas, execute on deliverables, and appropriately seeks out support when required.

• Exhibits Cultural sensitivity and awareness.

• Provide a clear Criminal Record Check.

• Willing to travel up to 20% of the time

To view the full job description and the list of responsibilities, click here.

What We Offer

• A starting salary between $80,000-85,000/year

• Paid vacation and sick leave

• Additional paid time off between Christmas and New Years

• Municipal Pension Plan (MPP)

• Extended health and dental

• Employee Assistance Program (EAP)

• Health & Wellness Program includes $250/year

• Professional Development Program

Who We Are

M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. Our portfolio spans the entire province and involves property management, asset management, Assisted Living, and providing professional consulting services to other service providers. We have energetic and engaged teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

We welcome applications from all backgrounds and hire employees of all cultures including Indigenous and non-Indigenous. Our Indigenous employees have diverse backgrounds including status, non-status, Metis, and Inuit. Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code. If you have any questions regarding this position or applying for the position, please contact us at: humanresources@makola.bc.ca or 778-400-3177. We want to support all applicants during this process.

MHS is an equal opportunity employer that is committed to an inclusive and barrier-free recruitment and selection processes. Please advise us if you require accommodation if we contact you for an employment opportunity. We deeply appreciate and thank all that apply but only applicants that are selected for this opportunity will be contacted.

Closing Date: Friday May 22, 2026

Only those selected for interviews will be contacted.

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