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Job Description:

Are you a natural coordinator who thrives at the intersection of technology, people, and delivery excellence? We're looking for a Container Service Delivery Co-Ordinator to lead the end-to-end delivery of enterprise container platform services across our hybrid infrastructure—spanning on-premises VMware environments and AWS cloud.

What You'll Do?

Service Delivery Coordination

• Manage end-to-end delivery lifecycle for container platform services
• Coordinate cluster upgrades, vulnerability cycles, and platform feature enablement
• Track dependencies, prioritization, and commitments across multiple delivery streams
• Partner with vendors and internal stakeholders to align delivery with business and roadmap objectives

Change Management & Governance

• Drive change coordination using ServiceNow with accountability for completeness and approvals
• Maintain core governance artifacts: risks, issues, dependencies, milestones, decision logs
• Coordinate change readiness reviews and execution checkpoints
• Ensure compliance with security, audit, and enterprise standards

Incident & Escalation Leadership

• Facilitate critical incident bridge calls and cross-team coordination
• Provide structured support during production escalations and high-priority events
• Participate in on-call support for implementations, escalations, and platform incidents

Continuous Improvement & Quality

• Drive measurable improvements in delivery predictability and change success rates
• Standardize and enhance runbooks, SOPs, and operational documentation
• Monitor platform service quality and reduce delivery friction
• Promote consistent practices across on-premises and AWS delivery models

Stakeholder Engagement

• Facilitate delivery forums including change readiness meetings, status reviews, and health reporting
• Develop clear, compelling communications on delivery schedules, risks, and platform enablement
• Collaborate on demand forecasting, prioritization, and initiative alignment

AI-Enabled Service Delivery

• Use AI tools to generate structured change plans, reports, and stakeholder updates
• Leverage AI for incident analysis, trend identification, and operational risk assessment
• Build and refine operational artifacts faster using AI-assisted content creation
• Drive data-driven decision-making through AI-supported insights
• Model delivery scenarios and optimize execution approaches

What will you need to succeed?

5+ years in IT service delivery, platform operations, or infrastructure coordination with accountability for outcomes and service quality

• Demonstrated expertise in Change Management, Incident Management, and Service Delivery lifecycle practices
• Proven ability to coordinate effectively across matrix organizations, influencing without authority
• Track record of driving continuous improvement in operational processes

AI-Enabled Service Delivery Skills

• Practical hands-on experience applying AI tools to operational challenges:
  • Analyzing operational data (incidents, changes, tickets, logs, metrics) to uncover patterns and risks
  • Creating and refining operational artifacts (runbooks, change plans, reports) with AI assistance
  • Identifying documentation gaps and knowledge coverage using AI-assisted discovery
  • Modeling scenarios and optimizing delivery approaches
• Comfort validating AI outputs against trusted systems and applying sound operational judgment

Technical Foundation

• Working knowledge of Kubernetes/OpenShift concepts (clusters, namespaces, workloads, networking)
• Familiarity with hybrid infrastructure: VMware on-premises environments and AWS cloud fundamentals
• Ability to interpret operational signals (metrics, logs, alerts) and coordinate responses
• Hands-on experience with ServiceNow, monitoring tools, and AI-enabled productivity tools

Education & Certification

• Post-secondary education or equivalent professional experience
• ITIL Foundation or equivalent knowledge (preferred)

Nice-to-Have

• Exposure to OpenShift platform operations, Quay, or Rancher
• Familiarity with Ansible, Git workflows, or automation practices
• Experience in regulated enterprise environments
• Demonstrated track record advancing AI adoption within delivery teams
• Understanding of AIOps concepts (event correlation, trend analysis, noise reduction)

Working Conditions

• Participation in on-call support for major implementations, platform escalations, and production incidents
• Occasional after-hours and weekend availability aligned to delivery and operational requirements

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

12/06/2026