Billing Representative Jobs in Waterloo, Ontario, Canada
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Waterloo, Ontario, Canada
Billing Representative (Portal Operations & Billing SME)
About the role
Position: Billing Representative (Portal Operations & Billing SME) Duration: 12+ Months Location: Waterloo, ON Work Model: Onsite – 5 days/week
About Our Client: A leading global organization specializing in enterprise information management and digital transformation solutions, supporting customers across various industries with innovative and scalable technologies About This Opportunity: On behalf of our client, we are seeking an experienced Billing Representative to join the Billing Operations team. This role plays a critical part in delivering excellence across the Order-to-Cash function, with a strong focus on third-party billing portals and payment processes (e.g., Ariba, Coupa, Tungsten, etc.). You will act as a Subject Matter Expert (SME), supporting complex billing activities, driving process improvements, and ensuring a seamless customer experience. This position requires a strong mix of billing expertise, portal infrastructure knowledge, stakeholder collaboration, and process automation mindset.
What You’ll Do: Manage customer requests related to billing portals, including vendor onboarding, portal setup, and trading relationships Refine and document end-to-end portal processes and identify efficiency opportunities Partner with IT and internal teams to drive system enhancements and automation initiatives Collaborate with Legal, Deal Desk, GIS, Finance, Sales, and Collections to maintain accurate billing records Resolve portal-related escalations and ensure compliance with contractual and legal requirements Support billing and collection issue resolution, including account reconciliations Ensure adherence to internal controls, invoicing policies, and compliance standards Act as SME on acquisition integrations and billing transformation initiatives Support month-end and quarter-end deliverables under tight financial timelines Provide guidance and mentorship to team members and support training initiatives
What You Bring: Minimum 3+ years of experience in billing operations, preferably in software, SaaS, or high-tech environments Strong hands-on experience with third-party billing portals such as: SAP Ariba Tungsten Coupa Taulia GEP (or similar platforms)
Advanced reporting and analytical skills, including: Excel (advanced), Macros Power BI MS Access / database tools Deep knowledge of invoicing, collections, and Order-to-Cash (O2C) processes Strong understanding of contractual billing impacts and commercial terms Demonstrated experience working with cross-functional stakeholders and senior leadership Strong problem-solving mindset with a customer-first approach Excellent communication, negotiation, and interpersonal skills Experience in process improvement, automation initiatives, and change management Ability to manage complex workloads independently under tight deadlines
Nice to Have: Experience supporting global billing operations Exposure to Professional Services, Cloud, and Software Licensing billing models Prior experience in integration-heavy environments Experience mentoring or leading junior team members
How to Apply: Interested candidates are encouraged to submit their resumes through the Akkodis Canada platform.
Our Commitment: At Akkodis, part of The Adecco Group, we are committed to making the future work for everyone. We promote an inclusive environment where diversity is celebrated, and every voice is valued. We encourage applications from individuals of all backgrounds and identities.
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About Akkodis
Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow.
Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive.