Position Vacant

RELIEF DETACHMENT CLERK

Casual

Competition 26-10

Position Details

TITLE: Relief Detachment Clerk – Casual

OPERATIONS: RCMP Detachment

PRESENT RATE OF PAY: $36.69 per hour plus 15% in lieu of benefits

HOURS OF WORK: (On call only as required) Shift Work/Watch Shadowing - 2 days, 2 nights, 4 off.

Each shift will be 10.69 hours.

OR

8am to 4pm to a maximum of 37.5 hours per week, pursuant to the Collective Agreement

POSITION: Union Affiliation

General Statement Of Duties

The position of Relief Detachment Clerk provides operational and administrative support to the General Duty Watches of the Williams Lake RCMP Detachment. This includes, but is not limited to: word processing and transcription services; data entry; filing including maintaining and monitoring operational records filing systems. The Relief Detachment Clerk enters and edits all relevant data into the Police Records Information Management Environment (PRIME). Enters, edits, and removes all relevant data in the Police Information Retrieval System (PIRS), Operational Statistics and Reporting (OSR), Uniform Crime Reporting (UCR), and Canadian Police Information Center (CPIC) computer systems.

The Relief Detachment Clerk shall be responsible for providing assistance to the general public in person at the front counter and by telephone; providing administrative support to the Detachment Commander including relief radio dispatch, CPIC maintenance, transcribing taped statements, serving subpoenas, conducting computer queries, preparing written correspondence for the signature of regular members; and other related duties as assigned by the Manager of RCMP Municipal Services.

Supervision

The incumbent shall report to the Manager of RCMP Municipal Services.

Major Duties And Responsibilities

Provides administrative and operational support to the detachment and ensures that duties are performed in accordance with RCMP Policy. Monitors various action items for the assigned Watch and notifies the Watch commander in a timely fashion of items requiring immediate attention or follow-up. Monitors, reviews and processes initial complaints through PRIME HNEW queue. Checks pending and completed complaint queues periodically for outstanding file entries. Ensures UCR scoring codes are completed for statistical purposes and corrects if necessary. Receives and reviews file update materials and makes the necessary additions and modifications in PRIME/CPIC etc. Maintains operational records filing systems. Reviews purging lists and ensures files are purged when necessary as per RCMP policy. Processes enquiries from outside agencies for information on incidents for which an insurance claim has been made. Responsible for CPIC entries, removals, and modifications. Assists the Watch Commander by fielding inquiries from the general public, other police agencies, provincial, federal and outside agencies. Composes letters and memos, types forms and correspondence using word processing software and email Transcribes sensitive dictation and statements from audio and video recordings. Communicates with officers via police radio equipment. May assist in training temporary or junior personnel. Provides warrant confirmations to, and answers queries from other RCMP detachments. Distributes incoming faxes located in general duty area. Liaise with members working out of the office and OCC (Operational Command Centre) via radio. Creates daily watch report detailing events of the shift for distribution within the detachment. Performs other related duties as required. Ensuring business hours are adhered to by opening/closing public access to the building and maintaining a security pass system in compliance with Detachment access policy. This security pass system is a manual log of sign-in/out and date/time/reason for visit. Provide administrative support to the detachment at the Front Counter by receiving all incoming complaints/enquiries, establishing operational files for investigation by regular members; providing information/direction to clients not requiring police interaction relevant to level of authority, and referring clients to regular members as circumstances dictate. Receive requests for disclosure under the Privacy Act from federal and provincial government agencies, police agencies, law firms and the general public. These requests include civil court orders, summons for file documents and requests for release of information from files. Extraction of necessary/relevant information is completed and response prepared for signature of the Operations NCO. Preparing written correspondence for the signature of regular members in response to enquiries from the legal system, insurance companies, and other relevant agencies. Notifies clients of fees payable to the Receiver General for Canada or City of Williams Lake and forwards payment to appropriate accounts receivable department. Receives and conducts all requests for criminal record checks for employment/volunteer purposes in job-related/community-oriented programs, for review and final approval by the Operations NCO. Ensure documents(i.e. subpoenas to witnesses/victims; driver’s licenses to persons subject to 24-hour driving prohibitions; criminal record checks, chauffeur’s permits) are served/returned to clients in a timely fashion utilizing a diary date system to assist with compliance of meeting deadlines, conditions and appearance dates; receive, open, date-stamp and distribute incoming mail expediently; collect police-related service fees and forward same to appropriate accounts receivable department (Receiver General for Canada or City of Williams Lake); ensure the fax and photocopy machines are in good repair and calls for service are promptly addressed by responsible agencies to assure uninterrupted usage. Assists the Manager of RCMP Municipal Services with various duties dependent upon operational needs.

Qualifications, Skills & Experience

Minimum Grade XII or equivalent. Minimum three years previous office experience with considerable knowledge of office procedures, techniques, office and computer equipment. Minimum keyboarding speed of 60 wpm with accuracy Proficiency with Word and Word Perfect Programs Good working knowledge of Police Records Information Management Environment (PRIME) and Police Information Retrieval System (PIRS). Must have strong oral and written communication skills Some knowledge of internal RCMP policy concerning disclosure to perform quality assurance reviews within the Williams Lake Detachment and to report corrective action required to ensure data integrity within operational records function. Some knowledge of organizational and planning techniques to manage multiple priorities and deadlines. Knowledge of spelling, grammar and punctuation to compose a range of written communications on PRIME-BC to end-users, reports and other correspondence. Knowledge of records management practices, including security and classification of information and knowledge of both RCMP and PRIME-BC policy as it relates to records management. A working knowledge and understanding of Uniform Crime Reporting and RCMP Statistics (UCR/URS). Required to successfully complete as soon as practical and within two years, the following courses:

PIRS Manager’s, OSR/UCR Scoring, PRIME Records Management System, CPIC Operators, Harassment Training, Canada Labour Code Training.

Shall have a basic understanding of various Statutes, Acts and Regulations. Shall possess excellent verbal and written communications skills and have a good working knowledge of business English, spelling and letter composition. Certificates in reception/clerical/stenographic skills would be beneficial. Shall have the ability to deal with the public, co-workers and members effectively and efficiently at all times. Shall have a pleasant personality and neat appearance at all times. Shall have the ability to work under pressure and on own initiative with minimal supervision. Shall have the desire and initiative to undertake additional training courses to upgrade skills and abilities. Successfully obtain a Reliability Clearance from the RCMP. Ability to work well in a team environment. Ability to maintain accuracy while working with continuous interruptions and adapting to changing priorities. Thorough knowledge of the rules, regulations, policies and procedures applicable to maintaining RCMP files and records. Ability to work shift work or flexible hours.

Interested candidates are invited to submit a detailed resume and cover letter outlining qualifications, experience, copies of applicable certifications, and letters of reference no later than 4:00 pm, July 17, 2026 to the attention of Ashley Williston, Director of Human Resources, City of Williams Lake, 450 Mart Street, Williams Lake, BC, V2G 1N3 - Fax (250) 392-8484, or email awilliston@williamslake.ca

Please note that only shortlisted candidates will be contacted, thank you.