Sales Associate Jobs in Waterloo, Ontario, Canada
Create alert for “Sales Associate”
Waterloo, Ontario, Canada
About the role
Overview
The Sales Associate will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS.
Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced environment that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.
Duties And Responsibilities
Foster a positive workplace and team environment through open communication
Ensure high levels of customer satisfaction through excellent sales service Assess customers’ needs and provide assistance and information on products Welcome customers to the store and answer their queries Sort, tag, hang merchandise, arrange, restock sales floor Resolve customer complaints to ensure maximum client satisfaction Process sales transactions at point of sale (POS) accurately & efficiently Receive, sort, & recycle donated goods Lift & move all sizes of furniture throughout each shift - 50 lbs individually or 100 lbs as a member of a team Promote upcoming sale promotions, events and other WINS initiatives Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis Actively seek out customers in store and “Go the extra mile” to drive sales Remain knowledgeable about WINS community impact and the programs offered General housekeeping and tidiness of store & rotate inventory on regular basis Other duties as assigned
Requirements
Education
Grade 12 Diploma and/or equivalent combination of education and experience
Experience
Previous experience in a retail, customer service environment is an asset
Personal/ Professional Attributes
A friendly and energetic personality with customer service focus
Strong communication and interpersonal skills Ability to problem solve, multi-task and prioritize daily work Ability to perform under pressure and address complaints in a timely manner Ability to stand for long periods of time throughout each shift Availability to work flexible shifts with weekend availability Ability to physically lift 50 lbs individually or 100 lbs as a member of a team Eligible to work in Canada CSA approved steel-toe boots
Not the right fit? Search for Sales Associate jobs in Calgary, Alberta, Canada
About WINS (Women In Need Society)
Founded in 1992, Women In Need Society (WINS) is a charitable non-profit organization in Calgary focused on supporting vulnerable women and their families. We are an environmentally conscious organization dedicated to repurposing, recycling and upcycling gently used clothing and household items for a greater cause. Along with six WINS thrift store locations in Calgary, we also own Twice New, an online thrifting option and the More Store, a bulk thrift store. All proceeds from these stores go directly to funding programs to support vulnerable Calgarians.
We offer a number of programs to support our clients including Retail Ready, a six-week employment preparation program aimed at helping Calgarians who are in need of employment develop the necessary skills to be successful in the workplace. Similarly, we also offer Warehouse Ready, aimed at helping Calgarians obtain employment in a warehouse setting. We take a step-by-step approach with our low-income clients to help them get ahead after leaving a violent situation, homeless shelter or upon moving to Canada. WINS also operates four Community Resource Hubs, which provide families with barrier-free access to essential programs, services and resources that improve and support their well being.