Spa Experience Team Lead Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Fundamental Values Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents. Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals. Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results. Expectations To provide leadership to the Spa Experience and Housekeeping Team to achieve company goals To co-ordinate daily tasks required of the Spa Experience and Housekeeping Team To delegate tasks to Spa Experience team members through clear communication To train Spa Experience team members To offer a warm, friendly and professional welcome to guests To create a comfortable environment for guests To ensure quality and cleanliness of the site To perform technical duties including water quality testing (training provided) Job Type: Full-Time Hourly Rate: $23.57/hour Benefits Complimentary thermal baths membership for yourself Extended Health Benefits after 3 months Massage Discounts of up to 35% Food and beverage discounts for onsite café of 25% Complimentary thermal baths membership for one friend, after 3 months Winter Whistler Blackcomb Spirit Pass or Wellness Program Corporate discount vouchers for friends and family visiting Scandinave Spa Staff accommodation, based on availability Flexible Schedule Tasks & Responsibilities Demonstrate positive leadership, keep the Spa Experience and Housekeeping Team motivated and guide the team to a high standard of service Ensure an equal division of daily tasks within the team Support the Spa Experience and Housekeeping Team with complex guest service scenarios Take ownership for daily operations of the site, including delegation of tasks within the Spa Experience and Housekeeping Team Maintain an attitude that meets or exceeds the standards set by the Scandinave Spa Whistler Guide the Spa Experience and Housekeeping Team on maintaining Customer Service Standards Assist in training Spa Experience and Housekeeping team members Provide feedback to support team members’ probationary and annual performance reviews Communicate any team member performance issues to the Spa Experience and Housekeeping Supervisor and Manager, provide support in addressing these concerns Maintain the quality of the spa site to the Scandinave Spa Standards for our guests Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all our spa features Be pro-active in anticipating guests’ needs Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby. Optimize the spa ambience by ensuring Scandinave Spa policies are followed Perform Technical Duties: Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness Monitor and review the teams’ water quality tests to ensure accuracy at each step Maintain sauna fire and ambience fireplace temperatures Monitor steam room and solarium temperatures Pool Operations Room Duties: water quality management, check and ensure the functionality of pool cleaning equipment, be aware of any mechanical issues that may require attention and report any concerns to the Spa Experience and Housekeeping Supervisor/Manager Perform opening and closing procedures on site All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler Prerequisites You love to be outdoors, are able to be on your feet all day and walk up/down steps Previous customer service experience preferred Previous experience in a leadership role Energetic and positive team player Excellent communication skills, ability to remain calm and professional at all times Proactive, creative problem-solving skills Able to lift 20kg Proficient with Microsoft Word, Excel, and Outlook Previous experience with water quality testing is not required – full training will be provided Available to work full-time hours, including evenings and weekends Clear criminal record check Valid BC Driver’s License is an asset #WHISPA23