Service Manager Whitecourt Ford * Whitecourt Ford is seeking a driven, process-oriented leader to guide our Service Department. With 13 service bays and 4 detail bays, we proudly support a hardworking community fueled by forestry, oilfield, agriculture, and local business. If you?re someone who thrives on accountability, team development, and delivering an exceptional customer experience ? this role is for you. Position Overview The Service Manager is responsible for the leadership, performance, and profitability of the Service Department. This includes overseeing advisors, technicians, support staff, and daily operations while ensuring an outstanding experience for every customer who walks through our doors. _Relocation allowance may be provided for the right candidate*_

Responsibilities Department Leadership & Performance

• Manage the Service Department to achieve sales, profit, and efficiency targets
• Direct and schedule daily activities of all service staff
• Guide, evaluate, and support team performance
• Conduct annual one-on-one performance evaluations
• Lead regular department meetings to review goals, results, and team feedback
• Establish clear processes and operational standards to ensure consistency and efficiency

Customer Experience & Quality Control

• Ensure high-quality service and repairs are delivered to every customer
• Review completed repair orders for quality control
• Handle customer inquiries and escalated concerns professionally and effectively
• Build and maintain strong client relationships to drive retention and growth

Operational & Administrative Oversight

• Control department costs while maximizing productivity
• Support marketing initiatives and service retention strategies
• Oversee shipping and receiving of parts
• Ensure compliance with company policies, manufacturer standards, and directives
• Maintain adherence to health and safety regulations
• Perform additional duties as required to support dealership operations

Requirements

• Previous automotive experience is mandatory. Applicants without automotive experience will not be considered.
• Strong decision-making and multitasking abilities
• Proven administrative and management capability
• Detail-oriented with strong organizational skills
• Excellent interpersonal and communication skills
• Strong computer proficiency (PBS considered an asset)
• Valid driver?s license and clean driver abstract
• Must be legally authorized to work in Canada

Ready to shift your career into high gear? If you're looking for a rewarding opportunity in a supportive and exciting environment, we want to hear from you. Apply today online or in-store and become part of the Whitecourt Ford family!

We value diversity and inclusion in the workplace and encourage all qualified candidates to apply. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Types: Full-time, Commission

Pay: $75,000.00-$150,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Store discount
• Vision care

Experience:

• service advisor: 5 years (required)
• Customer Service: 5 years (required)

Work Location: In person