The Central Control Operator 1 works a rotating shift that assists in providing operational services, systems monitoring, response/dispatch services and front-line maintenance services on a 24 hours per day, seven days per week, 365 days per year basis to a wide range of City facilities and programs. The position is based out of the Central Control office located at 510 Main Street and is responsible for assisting with the operation and monitoring of several software applications used to monitor and control building systems (HVAC, plumbing, etc.), life safety systems (fire alarms, security alarms, carbon monoxide alarms, ammoinia leak alarms and CCTV) and access control (card access and building security). The location also acts as the call centre and work management for the tradespersons/service personnel employed or hired by the Division to support the various facilities, programs and equipment used in the delivery of services to citizens, elected officials and staff. Central Control is responsible for providing operational support to 600 facilities/assets including, but not limited to WPS, WFPS, Community Services, Transit, Fleet and City Hall.

As the Central Control Operator 1 you will:

• Assist in monitoring, assessing and responding appropriately to various alarms and warnings received from the systems reporting to Central Control (Metasys, Manitou, PEGASYS).
• Assist in monitoring access control, security and CCTV systems.
• Assist in receiving calls from staff or program providers regarding service requests and critical systems or safety related situations.
• Assist in perform tests to various building systems as required by procedures, policies or Provincial regulations, as directed.
• Perform various operational assignments as directed.

Your education and qualifications include:

• Grade 12 or equivalent.

• Possess and maintain a valid Province of Manitoba 5th Class Power Engineer’s Certificate. A valid Province of Manitoba 4th Class Power Engineer’s Certificate would be an asset.

• 24 months demonstrated experience working in facility operations or maintenance.

• Knowledge in the use of the software platforms used by the Division (METASYS, PEGASYS, Manitou and MAXIMO).

• Proficiency in Microsoft Office including Word, Outlook and Excel.

• Verbal communication skills with the ability to effectively communicate with staff, building users, elected officials and the public.

• Written communication skills with the ability to produce clear and concise documents and reports.

• Ability to organize tasks and meet deadlines.

• Ability to work independently and with minimal supervision

• Must be capable of following both oral and written instructions.

• Knowledge in maintenance procedures of building HVAC, electrical and plumbing systems and their components.

• Knowledge in operational procedures of building HVAC, electrical and plumbing systems and parameters required for seasonal operations.

• Knowledge of City facilities/assets including facility uses and programming

• Abilitiy to use both hand and power equipment used within this classification.

• Knowledge of and the ability to observe safety rules and regulations.

• Ability and willingness to learn additional skills necessary for this classification

• Must have, or be able to acquire in a reasonable period of time, a thorough knowledge of the Safe Work Plans that are applicable to this classification.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Winnipeg Police Service Level 2 Security Clearance satisfactory to the employer will be required from successful applicant.
• Must possess and maintain a valid Province of Manitoba 5th Class Power Engineer’s Certificate. 4th Class Power Engineer’s Certificate would be an asset.
• Must possess and maintain a valid Class 5 Manitoba Driver’s License. The successful applicant will be required to provide a driver’s notice in force document upon request.
• Must be able to work various hours as Central Control operates on a 24 hours per day, 7 days per week basis. The successful applicant must be able to work various shifts during the week and weekends including, days, evenings and overnight.
• Must be physically capable of performing all of the duties of the position, in all weather conditions. This includes, but may not be limited to climbing ladders and scaffolds, working at heights and working in confined spaces.