All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Security Shift Supervisor, the Security Officer is responsible for the safety and general welfare of all casino employees and guests. Their duty is to safeguard lives and property, maintain order, and ensure compliance of policies and procedures designed to protect the assets of Manitoba Liquor & Lotteries. This position provides customer service to all players, guests and employees.

Job Responsibilities

• Provide customer service by being attentive to guests needs; greet guests, open doors as required, advise of ongoing and current events and provide directions when requested.
• Monitor guests entering the building, check and validate identification as required, ensure no minors are entering Casinos of Winnipeg property.
• Maintain a count of incoming and outgoing traffic, as requested by senior management.
• Complete visual inspection of bags and parcels permitted onto the Casino floor.
• Monitor for suspicious activity such as intoxicated and excluded patrons.
• Provide crowd control for opening and closing of the Casinos.
• Monitor and enforce policies such as the “no smoking area”.
• Verify and sign off on table fills/credits and transport to designated areas.
• Use metal detector to scan all refuse from point-of-sale (P.O.S.) throughout Casino areas.
• Carry out specific searches of the Countroom area and equipment leaving the Countroom.
• Provide all escorts (e.g., employees, guests, armored car personnel), as required.
• Provide crowd control for entertainment and special functions.
• Check locks and exterior doors to ensure protection of building and assets.
• Communicate with Surveillance Room regarding escorts.
• Observe and report any suspicious activity.
• Maintain control of sensitive keys as designated by senior management.
• Monitor delivery of slot machines, dice, monies, playing cards and other gaming equipment.
• Patrol parking lots, observe and report suspicious activity such as criminal offences and abandoned children or pets in vehicles.
• Respond to medical situations as required.
• Officers will be required to have their hair tied back (for safety and security reasons).
• Encourage a climate that supports diversity.
• Performs other duties as assigned.

Primary Qualifications

• Completion of a Grade 12 High School Diploma or G.E.D. equivalent.
• Must possess and maintain a fully valid Provincial Security Guard License, which includes Criminal Record Check and Child Abuse Registry. Probationary licenses are not accepted.
• A minimum of six (6) months experience in a customer service related industry and/or a security related field.
• Have and maintain a valid Manitoba Class 5 driver’s license.
• Basic math skills.
• The incumbent requires current certification in CPR/First Aid which may be acquired on the job.
• The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
• Ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day per week operation.

Secondary Qualifications

• Bilingual (French/English) language skills.

• Previous experience in a security related field.

• Various related security courses will be provided as required.

***Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.