Requisition ID: 406294

Position Number: 20010670

Posting End Date: July 10, 2026

City: Winnipeg

Employer: Shared Health

Site: Health Sciences Centre

Department / Unit: PAR Health Service

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 07/27/2026

FTE: 1.00

Anticipated Shift: Days;Evenings;Weekends

Work Arrangement: In Person

Daily Hours Worked: 7.50

Annual Base Hours: 1950

Salary: $23.793 , $24.491 , $25.212 , $25.954 , $26.720 , $27.509

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Reporting to the Director (or designate), the incumbent is the administrator of the client intake process. The Customer Service Representative (CSR) receives new referrals to the program, ensures that the client is registered and that necessary funding arrangements are made; frequently negotiates with funding agencies for approval. Receives payment from the patient/agency, maintains an accounts payable system for service billings and reconciles same. As the initial contact with all outside agencies, the CSR must be fully knowledgeable about all aspects of the assessment and treatment programs, and is critical in marketing the strengths of the program to potential clients. The incumbent is responsible for developing and maintaining strong relationships with funding bodies. The CSR is authorized to make service commitments on behalf of the program, particularly related to turn-around times and customization of existing programs. Coordinates the schedules of 20 clinical staff.

Experience

Minimum three years’ experience in a customer service role. Previous bookkeeping/accounting experience and familiarity with computerized billing systems, including spreadsheets and databases required.

Education (Degree/Diploma/Certificate)

Complete high school education, Manitoba standards, required. Successful completion of a computerized bookkeeping/accounting certificate program required. An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

Typing 40 wpm required. Demonstrated proficiency in Microsoft Office (Word, Excel & Outlook) required. Medical terminology preferred. Excellent command of the English language (both oral and written). Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values. Must have negotiating, problem-solving, organizational skills and the ability to handle confidential information. Strong customer service skills and the ability to effectively communicate with clinical, management and administrative staff. Ability to establish and maintain excellent interpersonal relationships and work in a complex team environment. Ability to prioritize and complete assignments with a minimum of supervision. Willingness to adapt to new concepts, techniques, work processes and technological changes.

Physical Requirements

Must be able to work in a fast-paced environment with frequent interruptions and constant use of the telephone.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.