Position Summary:

Reporting to the Program Supervisor, the CMHC, Crisis Support Worker will be responsible for supporting individuals in a residential setting on a short-term basis who are experiencing a mental health and/or addiction crisis and who are in conflict with the criminal justice system. The program is intended to divert persons from incarceration, the justice system, and/or unnecessary hospitalization by providing them with voluntary community crisis accommodation and support. 

The individual will be responsible for coordinating services, advocating on behalf of, and developing plans to support recovery and stabilization of our clients. The individual will also ensure support is received to de-escalate and stabilize the initial crisis, and to connect clients with the services and supports they need to enable stable, community living that address their health and wellbeing over the longer term

Duties and Responsibilities: 

• You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment.
• Provide support to individuals with serious mental health and/or addiction challenges in a short term residential environment as well as crisis mediation, advocacy, and/or coordination of services with various care partners from the mental health, addictions and justice system.
• Maintain a conducive environment to allow for psychological stabilization, person centered support that operates 24/7 
• Carry out preliminary assessment, intake, and admission processes of clients 
• Develop individual person-centered service plans addressing the immediate short term needs, along with clinical and psychosocial supports 
• Develop and implement best recovery-based strategies in partnership with clients 
•  Liaise with community support and partners (i.e. mental health and addiction service providers, justice partners, police, courts, landlords, primary care, and family members) for client’s recovery and reintegration by accessing income supports, work with families, crisis intervention/prevention, advocacy, referrals to other services, etc. 
•  Provide crisis support and counseling.
• Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
•  Support for the appropriate use of medication 
• Some light housekeeping duties are required 
• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety 
•  Demonstrates a strong commitment to quality care and service delivery based on SHIP’s Mission and Values 
•  Perform additional duties as required/delegated by Management

Qualifications:

• Bachelor’s or Master’s Degree in Counseling, Psychology, Health Services, or equivalent
• 3+ years’ experience with Mental Health Crisis Management and/or Addiction Counseling 
• 3+ years’ experience supporting individuals experiencing homelessness or equivalent
• Member of Ontario Association of Social Workers, College of Registered Psychotherapist, or equivalent is an asset 
• Experience with OCANS, Columba’s, or full Individual and group counselling skills is considered an asset
• Demonstrated knowledge of serious mental illness, concurrent disorders, and/or dual diagnosis, and experience with intake services 
• Excellent proven experience with the mental health population while collaborating with partners and other community resources is essential 
• Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices. Knowledge of mental health and addictions/justice support services 
• Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention 
• Excellent time management, communication, people management, etc. 
• Proven ability to work with multiple internal teams to create successful synergies 
• Able to work with minimal direction or supervision 
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Excellent assessment, risk management, and crisis intervention
• Expertise in collaboration with healthcare services 
• Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
• A vehicle, valid driver’s license, and adequate insurance coverage
• Valid Certification in First Aid & CPR
• Training in ASIST and CPI

Reporting Function:

The CMHC, Crisis Support Worker will report directly to the Program Supervisor. They will not have any Supervisory responsibilities. 

They will work with both internal and external customers and will interact with all levels within the organization...

Working Conditions and Physical Requirements:

• Shift work (Sunday- Thursday 11:30pm -7:30am) with the ability to work excess/overtime hours where required 
• Able to sit for prolonged periods of time 
• Able to answer and communicate through telephone calls and general computer use 
• Able to lift up to 20lbs (products, documents, etc.) 
• Able to react and respond quickly under escalated situations to ensure client and staff safety 
• Vehicle travel to community sites for visits/walk-throughs

Ship Values:

Compassion, Hope, Inclusive, Respect, Professional

About Us

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. 

Application Instructions

Interested candidates are encouraged to apply before July 9, 2026.

Why Work For Us?

Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision  Quality Housing, Quality Services, Quality Lives

Our Mission  To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture  Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment  People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

• Competitive Salaries with Annual Performance Reviews
• Comprehensive Health Plans
• Group RRSP (5% Employer Contributions)
• 12 Paid Health, Wellness, and Sick Days
• 10 Paid Vacation Days
• 3 Paid Personal/Floating Holidays
• Generous Parental and Family Leave
• Learning and Development Opportunities
• Travel Allowances
• Employee Assistance Program
• Company Culture to be Proud of
• Possibility to Create a Real Impact

35+

  Years focused on Clients, Tenants, Staff, and Families

5,000+

  Clients and Residents served annually

20+

  Programs and Service offerings in Southern Ontario

500+

  Dedicated, Respectful, Compassionate and Professional Employees

Sunday to Thursday, 11:30pm - 7:30am Union | 37.5 hours / week