Permanent Full Time

   The Engineering Specialist, Secure Print & Document Services provides technical leadership, engineering support, operational governance, and continual improvement for Canada Life’s enterprise print services and Secure Print platform.   Working within End User Technology, the role owns the design, implementation, support model, vendor coordination, and service maturity of Secure Print and related document services, ensuring they remain secure, reliable, compliant, and aligned to business needs.  

What you will do

 

Secure Print Platform Engineering

Lead engineering, configuration, testing, upgrades, and technical standards for Secure Print platforms, print infrastructure, authentication, secure release, queues, servers, SaaS integrations, and supporting services.

 

Service Ownership Support

Support lifecycle management, service roadmaps, operational procedures, service health monitoring, user experience improvements, budget input, and alignment to End User Technology standards.

 

Security, Risk & Compliance

Maintain security controls, access and authentication standards, encryption and secure transmission requirements, audit evidence, compliance documentation, and remediation support for print-related risks and findings.

 

Operational Excellence

Provide Level 3 support, lead root cause analysis, support incident/problem/change processes, monitor service performance, contribute to major incident response, and improve automation and operational readiness.

 

Vendor Coordination

Coordinate vendors and support partners, manage escalations, participate in service reviews, track commitments, support evaluations, and contribute to contract or licensing reviews as required.

 

Project Delivery

Lead technical workstreams, deployment planning, implementation support, migration activities, and delivery of assigned Secure Print and document services roadmap initiatives.

 

Accessibility & Document Services

Support accessible document technologies, document modernization, digital-first workplace strategies, and standards that improve usability and accessibility.

 

Documentation & Governance

Maintain technical standards, architecture diagrams, runbooks, troubleshooting guides, support models, governance evidence, and audit-ready documentation.

 

What you will bring

 

Required

5–8 years of experience supporting enterprise technologies, print infrastructure, workplace technology services, operational support, service management, vendor coordination, troubleshooting, and technical communication.

 

Preferred

Preferred experience includes Secure Print platforms, enterprise print management, Microsoft 365/Azure, Active Directory and identity management, ITIL, audit/compliance support, accessibility, or document management.

 

Key Competencies

Technical leadership; service ownership; problem solving; operational excellence; collaboration; clear communication; continuous improvement.  

Success Measures

Service availability, reduced incidents, audit/compliance outcomes, adoption and customer experience, roadmap delivery, vendor performance, documentation completeness, operational readiness, and improved print service efficiency.

  Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto, Winnipeg.- The base salary for this position is between $68,800 - $114,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.   We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!   Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.   We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.   Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.  #LI-Hybrid