Overview and Purpose of the Role

Reporting to the Manager of Diagnostic Imaging, the Registration Booking Clerk plays a key role in ensuring exceptional customer service while verifying, entering, and validating patient information. Responsibilities include accurate data entry, appointment scheduling, selecting appropriate exam order codes, and effective communication with referring physicians, radiologists, technologists, and patients. The role also involves managing scheduling templates, handling digital document capture, filing, answering phones, and directing patients as needed to support smooth departmental operations.

Key Duties & Responsibilities:

• Greet and direct patients and visitors; provide friendly, knowledgeable service across all imaging areas

• Confirm appointments and preparation instructions in person or by phone; answer or redirect patient and stakeholder inquiries

• Schedule, reschedule, and cancel imaging appointments in Meditech; manage templates and prioritize urgent bookings

• Verify patient identity, insurance coverage (OHIP or alternate), and ensure all forms, lab results, and requisitions are complete

• Communicate with referring physicians, clinics, and internal staff to coordinate care and obtain missing or clarifying information

• Support patients in completing required documentation and direct them to labs or additional testing as needed

• Maintain accurate and up-to-date patient records; reconcile discrepancies and assist with documentation for billing purposes

• Assist with document scanning, filing, and answering department phones; may chaperone patients during exams if required

• Assist in tracking operational data and coordinating timely communication with referring providers and external partners 

• Train new staff and uphold professionalism as a representative of the Diagnostic Imaging department

• Perform other administrative duties and special projects as assigned

Corporate Responsibilities:

• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines

Skills & Qualifications:

• Ontario Secondary School Diploma (OSSD) or equivalent is required

• Completion of a Medical Office Administration or Business Administration program, or equivalent combination of education and at least 1 year of recent scheduling experience

• Minimum 1–2 years experience in a healthcare setting with electronic medical records (EMR) responsibilities

• Strong knowledge of medical terminology is required

• Previous Diagnostic Imaging experience is an asset 

• Proficient in keyboarding and computer applications; experience with scheduling systems is preferred

• Excellent verbal and written communication skills; able to follow templates and convey information clearly and professionally

• Strong organizational and time management skills; able to prioritize tasks and meet deadlines with minimal supervision

• Demonstrated ability to work independently and collaboratively within a team environment

• Discreet and sensitive in handling confidential information; maintains confidentiality at all times

• Sound decision-making, analytical, and problem-solving skills within established procedures and guidelines

• Computer proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Satisfactory passing of a criminal record check/vulnerable sector check

• Provide proof of Immunization and TB records

• Flexibility to participate in a rotational shift schedule, including day, evening and weekend shifts as required

Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery. 

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community. 

At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner. 

We appreciate all applications; however, only those selected for an interview will be contacted. 

This posting is for a current vacancy