Sales Support / Admin Assistant

Statut

Régulier, Temps plein

Emplacement

Winnipeg, Manitoba

Description Du Poste

Key Accountabilities

(50%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.

(20%) Billing and Credit management: Invoicing all outgoing shipments and pickups, empty reel returns, material and or miscellaneous credits.

(10%) Reception: Answers all inbound phone calls from customers and suppliers in a professional and timely manner, and redirects calls to appropriate departments.

(10%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.

(10%) Company Expense Administration: Processes business expenses in Workday Software and ensures accuracy and timeliness. Cash Sale Deposit and reconciliation.

Main Responsibilities

Ensure all job functions are performed in accordance with the Corporate (SPI) Manual. Assist in, where necessary, the various functions in office sales and administration, including: Liaise with operations and purchasing personnel while entering orders. Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following up on every quote, when necessary. Administer the opening of new accounts and maintaining existing customer-account databases. (Changes in contact information, billing and shipping address, company name, etc.) Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel. Process Return Merchandise Authorization (RMA) and Reel Return paperwork. Ensure proper administration in the management of freight claims and reel returns. Run Customer Sales Report for sales team. Keep note of non-stock items frequently requested and share findings with sales team and purchasing. Track no-charge “penny” reels and paid reels according to your branch’s policy. Perform over-the-counter sales if your branch supports it. Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them. Look after the accounts of those salespeople on vacation and/or holidays. Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service. Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution. Answer telephone and direct calls appropriately. Receive and sort mail and deliveries. Prepare deposits, account payables, freight claims, and daily summaries. Manage and secure counter cash and counter cash sales documents according to company procedures. Process paperwork from counter and warehouse for invoicing. Complete all office processes including computer functions and supplier accounts within the required timelines. Balance Petty Cash and ensure beginning and end of day procedures are completed on computer system. Continuously maintains technical knowledge to remain up to date on various product lines. Participates in the cyclical and annual physical inventory preparation and counting. Other assigned related tasks.

Qualifications

Grade 12 minimum completed. Ideally 1-2 years of related experience. Excellent communication and organizational skills, Team player. Capability to work with minimal supervision. Energetic and positive professional attitude. Excellent stress management. Highly flexible and adaptable with strong organization and time management skills. Strong ability and desire to develop and grow skills. Good knowledge of Microsoft Office. (Word, Excel, OUTLOOK) Product knowledge is an asset.

This is a position with potential for growth.

Pourquoi se joindre à nous?

On est un acteur majeur, engagé dans la transformation énergétique au Canada. On offre un environnement de travail convivial, de l’autonomie et du pouvoir décisionnel.

On Se Distingue Par Notre

Partage annuel des profits offert à tous qui s’ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture. Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence.

Parmi Nos Avantages

Programme d’assurances collectives flexible et complet qui s’adaptent aux besoins de chacun. Ressources santé disponibles 24/7: télémédecine et programme d’aide aux employés (PAE). REER collectif avec contribution de l’employeur et CELI. Programme de bourses d’études postsecondaires pour les enfants Lieux de travail munis de bornes de recharge. Programme de reconnaissance des années de service.

Joins la grande famille Noramco : un groupe en plein essor. Viens faire la différence et y faire carrière.

Notre processus de recrutement assure l’égalité et la diversité. Prends note que seuls les candidats retenus seront contactés.