Team: Technology Operations Reports to: Manager, Technology Support Services Location: Winnipeg, MB Employment type: Full-time About Campfire Campfire is Canada's expert in delivering Managed Services for Apple and mixed-platform environments. We are on the search for someone who is early in their IT career and is looking for a long term company where they can deliver excellence and advance their career. This position is at our Winnipeg Office, but you will join a cross Canada team of colleagues, and support clients from many provinces.

About the role Campfire’s Workplace Technology Support Specialists are our first level of customer and technical support specialists. When our internal and external clients reach out to Campfire for assistance, our Workplace Technology Support Specialists are their first point in their technology support journey. As such, this is a role that prioritizes strong customer service skills, in addition to basic to intermediate technical support skills.

What you'll do (core responsibilities) Support for end-user technical support issues such as solving system, application, and problems using information available in Campfire’s knowledge management systems Incident documentation and resolution within Campfire’s service management/ticketing systems Fulfilling service desk requests within the scope of the service catalogue, including: Hardware moves, adds, changes Password resets Software installation for standard, known software Other standard and known service requests Participate in asset lifecycle management processes, including onboarding, inventorying, and retiring workplace technology assets Prepare and provide communication and training for end-users based on information provided from senior technical resources, or information available in the knowledge management system Detection of potential major incidents and problems as reported by end-users Escalate unresolved issues to tier 2 personnel

Role qualifications Technical training, which may include post-secondary training, vendor specific certifications, and/or verifiable self-study in the following domains Microsoft Windows Apple macOS Apple iOS Microsoft 365 Google Workspace Outstanding customer service, listening, and communication skills. Strong written and verbal communication, time management, problem-solving skills, and exemplary customer service The following certifications, or similar, would be considered assets CompTIA A+ Apple Certified Support Professional ITIL 4 Foundation Microsoft Technology Associate Microsoft 365 Fundamentals

General Responsibilities Maintain an understanding of the Campfire support process and methodology, including desktop and server management systems, time recording and ticketing platforms and other support systems Achieve and maintain industry certifications relevant to your duties Accurately and promptly track time spent on various activities Participate in local travel when and where required Why Work for Campfire? We are leaders in the technology space - We expect results from our team members, but we offer good benefits, reasonable work hours, and thrive on team work. Our employees are passionate about technology and solving problems for our clients. With locations across Canada, we have plenty of opportunities to advance your IT career. Benefits: Campfire offers traditional benefits (Health, Dental, etc) in addition to a Health Savings Account. Schedule: Monday to Friday Holidays / Vacation: All Campfire employees Canada wide get 12 General Holidays in addition to 10 sicks plus your vacation time.