Bilingual Customer Service Representative Jobs in York, Ontario, Canada
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York, Ontario, Canada
Bilingual Customer Service Representative
About the role
Bilingual Order Entry Representative
Our client is a well-established marketing and advertising company recognized for its creativity, collaboration, and long-standing client partnerships. They bring ideas to life through strategic thinking, innovation, and exceptional service delivery. They are currently seeking a Bilingual (French/English) Inside Sales & Order Entry Representative to join their team and support one of their long-tenured, high-value clients. This position offers an exciting opportunity to be part of a company that values teamwork, efficiency, and maintaining strong relationships built on trust and reliability.
Responsibilities
Manage and process B2B client orders from entry through to delivery, ensuring accuracy and timeliness. Build and maintain strong client relationships by providing attentive service and timely updates. Proactively identify and pursue upselling or cross-selling opportunities for additional marketing, print, or promotional solutions. Respond to client inquiries regarding products, pricing, and order status with professionalism and urgency. Coordinate with account management, production, and logistics teams to ensure seamless fulfillment. Prepare and follow up on quotes and proposals, supporting business development efforts. Maintain detailed records of communications, orders, and sales activity using CRM and ERP systems. Support seasonal campaigns, special projects, and client initiatives as required.
Skills and Qualifications
Fluent in both French and English (spoken and written). 2+ years of experience in inside sales, order entry, or customer service, ideally within a marketing, advertising, print, or manufacturing environment. Proven ability to build rapport with B2B clients and identify growth opportunities through consultative communication. Strong attention to detail, accuracy, and follow-through in all aspects of the sales and fulfillment cycle. Excellent interpersonal and communication skills with a customer-first mindset. Proficiency in Microsoft Office Suite and CRM or ERP systems; Salesforce or equivalent experience is an asset. Organized, self-motivated, and able to thrive in a fast-paced, collaborative environment.
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About Pivotal Integrated HR Solutions
Since 1981, Pivotal Integrated HR Solutions has been a leading provider of broad-based HR services to small and mid-sized organizations. The company partners with clients to provide outsourced HR, Payroll, Staffing and Recruitment solutions to meet the Human Capital demands of today’s business environment. Our goal is to provide flexible people solutions that help organizations achieve a competitive advantage from their workforce.