Control Room security guard- Retail- Full time

Job summary

Monitor CCTV surveillance systems and control room equipment to ensure site security and safety. Respond to security incidents, alarms, and emergencies while maintaining accurate incident logs and reports.

Job details

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. Duties & Responsibilities Monitor CCTV surveillance systems and maintain continuous awareness of site activities and security concerns. Operate control room equipment, security monitoring systems, alarms, and communication devices. Monitor access control systems and verify authorized entry to the property. Respond promptly to security incidents, alarms, emergencies, and requests for assistance. Monitor and coordinate security patrols and communicate relevant information to onsite security personnel. Maintain accurate and detailed logs of incidents, alarms, suspicious activities, and other occurrences. Prepare clear, detailed incident reports and maintain proper documentation in accordance with company procedures. Identify, assess, and report suspicious activities, security breaches, and potential safety hazards. Communicate effectively with security personnel, site management, clients, and emergency services as required. Follow established emergency response procedures and assist with coordinating responses to medical emergencies, fire alarms, evacuations, and other critical incidents. Exercise sound judgment, tact, and diplomacy when handling sensitive or high-pressure situations. Maintain confidentiality when handling surveillance footage, security information, and incident-related records. Ensure compliance with site-specific procedures, company policies, and applicable property rules and regulations. Provide professional customer service and assistance to patrons, visitors, and staff as required. Assist with daily security operations and perform additional duties as assigned by management. Qualifications & Skills Valid ON Security Worker License. Minimum of one year of previous security experience; control room or CCTV monitoring experience is considered an asset. Strong computer skills and the ability to operate CCTV surveillance systems, access control systems, alarms, and other security-related technology. Strong verbal and written communication skills, with a high level of English proficiency. Excellent observation skills and attention to detail, with the ability to identify and report unusual activities. Ability to remain alert, focused, and composed during extended periods of monitoring. Strong problem-solving and decision-making skills, particularly in emergency and high-pressure situations. Ability to multitask, prioritize competing demands, and respond promptly to multiple incidents or alarms. Strong documentation and report-writing skills, with the ability to maintain accurate and organized records. Demonstrated professionalism, integrity, discretion, and the ability to maintain confidentiality. Strong interpersonal skills and the ability to communicate effectively with security teams, management, clients, and emergency responders. Ability to follow instructions, retain important information, and comply with established procedures. Willingness to accept constructive feedback and adapt to changing operational requirements. Ability to work independently and collaboratively in a fast-paced security environment. Flexibility to work full-time shifts, including nights, weekends, and holidays, as required by site operations. Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

Monitor CCTV surveillance systems and control room equipment to ensure site security and safety. Respond to security incidents, alarms, and emergencies while maintaining accurate incident logs and reports.

Requirements

Requires a valid ON Security Worker License and at least one year of previous security experience. Candidates must possess strong communication skills, technical proficiency with security systems, and the ability to remain composed in high-pressure situations.

Benefits

• Professional development
• Career growth opportunities
• Training and support

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Documentation · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• CCTV surveillance
• Access control systems
• Incident reporting
• Emergency response
• Security monitoring
• Communication
• Problem-solving
• Attention to detail
• Documentation
• Customer service
• Professionalism
• Confidentiality
• Multitasking
• Decision-making
• Security protocols
• Report Writing
• Emergency Response
• Physical Security Operations
• Tactfulness
• Workplace Inclusivity
• Constructive Feedback
• Diplomacy
• Access Controls
• Alarm Devices
• Management
• Closed-Circuit Television Systems (CCTV)
• Decision Making
• Customer Service
• Computer Literacy
• English Language
• Fire Alarm Systems
• Leadership
• Incident Reporting
• Interpersonal Communications
• Problem Solving
• Operations
• Coordinating
• Detail Oriented

Job areas

• Security & Safety
• Retail
• Customer Service & Support
• Patrol Security Guard
• Retail Security Officer
• Security Guards

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