Field Service Technician II

NO VISA SUPPORT AVAILABLE. MUST BE ELIGIBLE TO WORK IN CANADA FOR ANY EMPLOYER Field Service Technician II - this position is based in Cambridge, Ontario CANADA Job Summary: Field Service Technician II performs all duties of FST I and provides advanced technical and diagnostic programming, technical support, troubleshooting, repair, refurbishment, and emergency service for Kawasaki robots. Core Role Responsibilities * Ensure equipment is installed and commissioned safely, reliably, and within the time & budget constraints. * Working knowledge of PLC communication and other ancillary equipment. * Knowledge of robotics work cell and control systems. * Troubleshoot hardware and process issues & repair mechanical and electronic Kawasaki robots. * Ability to lead team of technicians at customer facilities and conduct informal training of engineers, skilled trades & operators in electrical & mechanical applications, operations, maintenance, troubleshooting and repair. * Effectively communicate with design engineering, application engineering, training, administration and customers. * Generate detailed & accurate work order closing documentation and provide necessary details to generate quotes. * Participate in 24/7 phone support rotation, providing troubleshooting support for customers. * Complete and provide accurate, detailed expenses for invoicing. * Ensure work is completed within designated timeframe & budget requirements per work order or quote. * Perform preventive maintenance on customer robots. * All other duties as assigned. Qualifications a. Required * Associates degree or equivalent of 3+ years of technical repair experience related to robotics or automation * Proven mechanical & electrical aptitude * Experience in troubleshooting electrical, controls and safety circuitry * Proficient in Microsoft Office Suite * Committed to environmental health and safety policies and procedures * Excellent organizational & time management skills b. Preferred * Experience with robot programming, automation integration, paint or sealer robotics and Vision Physical Requirements * Must be able to lift 55 pounds unassisted * Able to stand, kneel, and perform repetitive motions for extended periods * Ability to travel domestically & internationally for up to two-week increments * Attendance is a requirement of this position

The Field Service Technician II provides advanced technical support, troubleshooting, and repair for Kawasaki robots at customer facilities. They are responsible for ensuring equipment is installed safely, leading technician teams, and conducting training for operators and engineers.

Candidates must have an associate degree or at least 3 years of technical repair experience in robotics or automation. Strong mechanical and electrical aptitude, along with experience in troubleshooting controls and safety circuitry, is required.

• Time managementPreferred

Identified from the job description. Confirm important requirements above.

• Robotics
• PLC Communication
• Troubleshooting
• Mechanical Repair
• Electronic Repair
• Control Systems
• Automation Integration
• Preventive Maintenance
• Technical Support
• Robot Programming
• Electrical Aptitude
• Safety Circuitry
• Microsoft Office Suite
• Time Management
• Team Leadership
• Hardware Troubleshooting
• Lifting Ability
• Automation
• Electronic Circuits
• Communication
• Field Service Management
• Invoicing
• Microsoft Office
• Operations
• Phone Support
• Programmable Logic Controllers
• Troubleshooting (Problem Solving)
• Environment Health And Safety
• Refurbishment

• Engineering
• Manufacturing
• Technology
• Trades
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week