Lanctôt is a family-run Canadian business specializing in sports distribution and production of premium sporting goods and apparel, and eyewear since 1953. Its success lies in its commitment to sharing a strong passion for sports by bringing to market top-of-the-line brands and in-house designed sports equipment and apparel. Lanctôt’s founder, Raymond Lanctôt, was a Canadian sports pioneer. Passionate skier, runner, ski instructor, President of the Canadian Ski Instructors Alliance, and distributor of the most prestigious ski brands, Raymond followed an impressive career path. Pursuing his vision, his daughter Diane Lanctôt and grandson Hadrien Leroy have picked up the reins of the enterprise.
Hybrid · Montréal
Provide customer service to retail business clients and consumers, responding to questions about products, orders, deliveries, and warranties through phone, email, and chat. Process orders, resolve customer issues, manage returns and warranty requests, collaborate with sales and logistics teams, and suggest improvements based on customer feedback.
Hybrid · Montréal
Coordinate apparel product development and production with internal teams, suppliers, and factories, tracking production progress, samples, approvals, fabrics, trims, and deliveries. Maintain accurate product records and tracking files, organize the fabric library and sample archives, and communicate updates or issues to product and production teams.
Hybrid · Montréal
Oversee and optimize distribution center operations, using performance indicators to improve productivity, service, safety, and costs. Lead continuous improvement initiatives, support ERP and WMS evolution, optimize inventory practices, and contribute to planning investments in infrastructure, equipment, and technology.
On-site · Vancouver
Represent the assigned team sports and golf brands across British Columbia, manage territory sales, build retailer relationships, and provide sales and after-sales service. Prospect new accounts and opportunities, maintain product and industry knowledge, collaborate on customer marketing strategies, and represent the brands at trade shows and regional events.
Hybrid · Montréal
Provide B2B customer service to retail clients by answering product, order, delivery, and warranty questions through phone, email, and chat. Process orders, resolve issues, manage returns and warranty requests, collaborate with sales and logistics teams, and share customer feedback to support improvements.
On-site · Vancouver
Represent team sports, ski, and bike brands across British Columbia while providing retailers with technical support, after-sales service, product training, and sales assistance. Support product launches and dealer events, travel throughout the territory, and share retailer and consumer feedback with internal teams.
