Customer Service Supervisor

Job summary

The Customer Service Supervisor manages clinic traffic, ensures patient satisfaction, and maintains the waiting room environment. They also provide leadership and guidance to staff while resolving escalated issues and supporting clinic operations.

Job details

See if you are our next: CUSTOMER SERVICE SUPERVISOR Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential. Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization. A look at your benefits You are eligible to receive a bonus. You have a permanent full-time position (approximatley 30hrs/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed. You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater day & 1 wellness day. You benefit from group insurance, telemedicine & RRSP match. You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies. Your tasks at a glance You provide our patients with exceptional service and ensure the overall fluidity of the clinic's traffic by ensuring that wait times are reasonable, maintaining the general appearance of the waiting room, and verifying patient files. You circulate the waiting room area to respond to questions or concerns immediately. You lead by example, as well as provide supervision and guidance to staff, while adapting company policies and exercising good judgment in managing day-to-day decisions and challenges. You use your emotional intelligence and problem-solving skills to resolve any potential escalating issues while providing your team with innovative ways to achieve clinic objectives. You enter necessary and updated patient information into the computer system. You support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks. You assist the Center Director with any additional tasks necessary. A clear view of your assets You have excellent communication skills in English. You have a keen interest in the medical field and a leadership role. You stand out for your organizational, collaborative, and autonomous skills. You have experience in management or supervision and demonstrate excellent proactive customer service skills. You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset). You demonstrate empathy, emotional intelligence, and professionalism with the ability to foster change, work in a complex environment, set goals, delegate tasks, and prioritize urgencies. Schedule: Mondays to Fridays from 8:00 a.m. to 4:00 p.m., and Saturdays from 8:00 a.m. to 4:00 p.m. Required: You are comfortable travelling to other clinics for training (and/or) work (expenses covered by Vision Group). From our point of view If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.

What you’ll do

The Customer Service Supervisor manages clinic traffic, ensures patient satisfaction, and maintains the waiting room environment. They also provide leadership and guidance to staff while resolving escalated issues and supporting clinic operations.

Requirements

Candidates must have experience in management or supervision and possess excellent communication and organizational skills. Proficiency in Microsoft 365 is required, and comfort with traveling to other clinics for training or work is necessary.

Benefits

• Bonus
• Free LASIK surgery
• 3 weeks of vacation
• 3 sick days
• 1 floater day
• 1 wellness day
• Group insurance
• Telemedicine
• RRSP match

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft 365 · Preferred
• Leadership · Preferred
• Risk Management · Preferred
• Communication Skills · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Leadership
• Supervision
• Communication skills
• Problem-solving
• Emotional intelligence
• Organizational skills
• Microsoft 365
• EMR systems
• Risk management
• Conflict resolution
• Staff guidance
• Proactive service
• Professionalism
• Time management
• Empathy
• Goal Setting
• Management
• Customer Service
• Clinic Management Systems
• Communication
• Emotional Intelligence
• English Language
• Patient Safety
• Innovation
• Problem Solving
• Risk Management
• Ophthalmology
• Surgery
• Telehealth
• Prioritization

Job areas

• Healthcare
• Customer Service & Support
• Management & Leadership
• Administrative
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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