Operations Program Coordinator

Job summary

The Operations Program Coordinator manages customer communication and coordinates across internal departments including Production Control, Shipping, and Finance. They are responsible for monitoring production flow-time and preparing essential commercial documentation such as invoices and shipping packages.

Job details

I. IDENTIFICATION LOCATION: Delta, BC JOB TITLE: Operations Program Coordinator FAMILY: Delivery II. ROLE The Operations Program Coordinator supports customer communication and coordination across Production Control, Shipping and Receiving, Material Handling and Finance. The role monitors production flow-time and work-in-progress status and prepares shipping, invoicing and project close-out documentation. The role is full-time and on site in Delta, BC. The expected salary range for this position is $65,000 - $70,000 per year. Placement within the range will be determined based on the successful candidate’s qualifications, experience, and other job-related factors. III. MISSIONS AND RESPONSIBILITIES CUSTOMER AND CROSS-FUNCTIONAL COORDINATION Coordinate across Production Control, Shipping and Receiving, Material Handling and Finance to resolve issues. Provide daily updates, follow-ups and proactive communication to customers and internal stakeholders. Manage customer requests and communicate effectively during high-pressure situations. PRODUCTION AND COMMERCIAL DOCUMENTATION Monitor production flow-time and work-in-progress (WIP) status. Prepare shipping documents, invoicing and project close-out packages. Review or validate customer contracts and pricing, and coordinate the resolution of discrepancies. IV. SAFETY, COMPLIANCE & GOVERNANCE N/A V. KEY PERFORMANCE INDICATORS (KPIs) N/A VI. AUTHORITY N/A VII. DECISION MAKING RESPONSIBILITIES N/A VIII. REQUIREMENTS Legally eligible to work in Canada and able to meet CGD/ITAR clearance requirements; Canadian citizenship or permanent resident status required. Available to work on site full-time in Delta, BC. Relevant experience may include B2B customer-facing work, manufacturing, aerospace, airline operations, production scheduling or planning. Ability to coordinate across departments and manage customer communication, follow-ups and administrative documentation. Strong organization and the ability to work under tight deadlines and shifting priorities. IX. GENERAL RESPONSIBILITIES Comply with company policies, Code of Conduct, Safety and Environmental policies. Follow all safety requirements as explained during the onboarding. Promote ethical behavior and customer focus. Support a collaborative, high-performance culture. Perform additional duties as required.

What you’ll do

The Operations Program Coordinator manages customer communication and coordinates across internal departments including Production Control, Shipping, and Finance. They are responsible for monitoring production flow-time and preparing essential commercial documentation such as invoices and shipping packages.

Requirements

Candidates must be legally eligible to work in Canada and meet CGD/ITAR clearance requirements. Relevant experience in manufacturing, aerospace, or production planning is preferred, along with strong organizational skills.

Listed skills

• Material Handling · Preferred
• invoicing · Preferred
• Production Scheduling · Preferred
• Organization · Preferred
• Time management · Preferred
• Cross-Functional Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer communication
• Production control
• Shipping and receiving
• Material handling
• Invoicing
• Project close-out
• Production scheduling
• Contract validation
• Administrative documentation
• Organization
• Time management
• Cross-functional coordination

Job areas

• Manufacturing
• Customer Service & Support
• Logistics
• Administrative

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