Part-Time Receptionist

Job summary

Welcome and assist customers, answer calls and messages, take and process orders and payments, and coordinate order details with florists. Maintain shop supplies and cleanliness, handle deliveries and customer concerns, and support pickups and deliveries.

Job details

Part-Time Receptionist Lelili is hiring a receptionist to greet customers, answer the phone, take orders and keep the shop clean and welcoming. No florist experience needed; we'll train you. Type: Part-time Hours: Between 10 and 30 hours a week, to be discussed, in 4- to 8-hour shifts depending on the day Reports to: Lelili store owner Start date: Based on your availability Tasks Clock in, turn on the lights, computer and phones, and flip the sign to Open Check voicemail, email, online orders and social media messages, reply to them, and print or write every new order for the florists Review today's pickups and deliveries and go over the order list with the florist Call customers if any order is missing details (card message, address, delivery time) Check that the counter is stocked with cards, ribbon, wrapping paper, bags and receipt paper Greet every customer who comes in, help them choose flowers and designs that fit their budget, suggest add-ons like vases, cards and plants, and bring in the florist for custom orders Answer the phone and take orders with every detail: name, phone number, flowers and budget, card message, pickup or delivery date, address and payment Take payments and give receipts Answer questions about prices, opening hours and delivery areas Book deliveries and call customers when their order is ready for pickup Wrap simple purchases and write card messages Receive supplier deliveries and sign for them Handle complaints politely and bring any problem to the store owner Keep the storefront clean: sweep the entrance, dust shelves, wipe the counter, cooler doors and windows, empty the trash and clean the washroom What we're looking for Fluent in French and English (we serve customers in both languages) A positive and dynamic attitude; friendly and patient with customers Comfortable answering the phone and taking orders Retail sales experience: used to recommending products and making sales while serving customers Organized and careful when writing down orders and taking payments Basic computer skills (email, cash register, order system) Able to stand for long periods To apply: send your CV to adrianna@kordialmedia.com.

What you’ll do

Welcome and assist customers, answer calls and messages, take and process orders and payments, and coordinate order details with florists. Maintain shop supplies and cleanliness, handle deliveries and customer concerns, and support pickups and deliveries.

Requirements

Fluency in French and English, a friendly and patient attitude, and retail sales experience are required. Applicants should be organized, careful with orders and payments, comfortable with phones and basic computer systems, and able to stand for long periods; florist experience is not required.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• basic computer skills · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Sales
• Bilingual Communication
• Order Taking
• Telephone Etiquette
• Cash Handling
• Product Recommendations
• Written Communication
• Organization
• Attention to Detail
• Basic Computer Skills
• Complaint Handling
• Store Cleaning

Job areas

• Retail
• Customer Service & Support
• Sales
• Administrative