IT Systems Administrator & Infrastructure Support Specialist

Job summary

Provide Tier 1 and Tier 2 user support, manage IT assets and access, and assist with endpoint administration and cybersecurity operations. Troubleshoot network and infrastructure issues, monitor alerts, and support infrastructure improvement projects.

Job details

About The Role M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team. M1 Composites is a recognized leader in the aerospace industry. We specialize in the engineering, manufacturing, and repair of composite and metallic structures. Our customers include major airlines, military organizations, and manufacturers, and our work directly contributes to aircraft safety and performance. At M1, the mission comes first: quality, safety, and speed of execution are at the core of everything we do. You will work closely with the Infrastructure and Cybersecurity teams to ensure the availability, performance, and security of the systems that support our business operations. Key Responsibilities End-User Support & IT Operations Provide Tier 1 and Tier 2 technical support to users across the organization Troubleshoot and resolve hardware, software, and connectivity issues Manage service requests and incidents through the ITSM platform Participate in the continuous improvement of IT support processes Deliver an efficient and professional end-user experience IT Asset & Inventory Management Maintain an accurate inventory of IT assets, including: Laptops and desktop computers Mobile devices Servers Printers and IoT devices Network equipment Ensure inventory data accuracy within IT management systems Track equipment assignments and network connectivity records Support audit readiness and compliance requirements Identity & Access Management Administer user accounts in Active Directory and Microsoft Entra ID Support Multi-Factor Authentication (MFA) configuration and troubleshooting Manage access requests for business applications and vendor portals Apply least-privilege principles and security best practices Endpoint Management & Cybersecurity Assist with endpoint administration through Microsoft Intune Support the deployment of patches, compliance policies, and security configurations Support endpoint security operations Escalate and document security incidents as required Apply cybersecurity best practices in day-to-day activities Infrastructure & Networking Assist with troubleshooting LAN, Wi-Fi, and network services infrastructure Monitor alerts and events using network and infrastructure monitoring tools Support the maintenance of Fortinet and Aruba infrastructure environments Assist the team in resolving network-related incidents Support IT infrastructure improvement projects Required Qualifications College diploma in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience 1 to 3 years of experience in IT support or a service desk environment Strong understanding of Windows operating systems and Microsoft 365 Basic networking knowledge (DNS, DHCP, TCP/IP) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and collaboratively within a team environment Bilingualism (French and English*) This position requires strong proficiency in both spoken and written English. The role involves reading and understanding technical documentation in English on a daily basis, particularly from international organizations, as well as regularly communicating with customers, suppliers, and other international stakeholders. Qualifications & Skills Experience with Active Directory, Microsoft Entra ID, and Microsoft Intune Knowledge of cybersecurity concepts including: Multi-Factor Authentication (MFA) Access Control Identity Management Endpoint Security Familiarity with Aruba and Fortinet networking technologies Experience with monitoring tools such as PRTG is considered an asset Knowledge of Microsoft Azure cloud environments is considered an asset Strong interest in continuous learning and professional development Why Join M1 Composites? Work in a modern, security-focused technology environment Daily exposure to Microsoft, Cloud, and Cybersecurity technologies Close collaboration with Infrastructure and Cybersecurity teams Concrete opportunities for career growth and advancement A culture that promotes innovation, learning, and continuous improvement Participation in strategic projects that directly contribute to the company’s success Join a team where your expertise will be valued and your professional development will be a priority.

What you’ll do

Provide Tier 1 and Tier 2 user support, manage IT assets and access, and assist with endpoint administration and cybersecurity operations. Troubleshoot network and infrastructure issues, monitor alerts, and support infrastructure improvement projects.

Requirements

Requires a college diploma in information technology, computer science, or a related field, or equivalent education and experience, plus 1 to 3 years of IT support experience. Candidates should have Windows and Microsoft 365 knowledge, basic networking skills, strong troubleshooting and communication abilities, and proficiency in spoken and written English; French-English bilingualism is also required.

Benefits

• Career Growth Opportunities
• Professional Development

Listed skills

• Customer service · Preferred
• Incident Management · Preferred
• Active Directory · Preferred
• Microsoft 365 · Preferred
• Troubleshooting · Preferred
• IT asset management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Tier 1 and Tier 2 Technical Support
• Windows Operating Systems
• Microsoft 365
• Active Directory
• Microsoft Entra ID
• Microsoft Intune
• Multi-Factor Authentication
• Endpoint Security
• IT Asset Management
• Incident Management
• Troubleshooting
• DNS, DHCP, and TCP/IP
• LAN and Wi-Fi
• Fortinet
• Aruba
• Customer Service

Job areas

• Technology
• Customer Service & Support
• Security & Safety
• Engineering
• Manufacturing

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