Manulife is a global financial services leader, providing innovative solutions to improve customer decisions and lives, with extensive operations and a vast client base worldwide.
Toronto, Ontario
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit https://www.manulife.com/ca/en/about-us/social-media-policy
Hybrid · Waterloo
Provide exceptional customer service to policyholders and partners via phone, email, and chat while maintaining accurate documentation. Collaborate with internal teams to resolve complex issues and stay informed on industry regulations.
On-site · Toronto
We’re looking for a strategic, collaborative, and highly organized Project Manager to join our PeopleComms Technology Project Management Office. This role leads complex, global HR technology and transformation initiatives from definition through adoption and value realization. You’ll coordinate cross-functional teams, manage delivery across predictive, Agile, and hybrid approaches, and balance business outcomes, colleague experience, risk, privacy, security, compliance, cost, and sustainable support. This high-visibility role helps shape the future of work by delivering integrated platforms,…
Hybrid · Waterloo
The Quality Engineer Lead will design and scale automated testing solutions while embedding quality-first practices across the software development lifecycle. They will collaborate with engineering and product teams to define quality KPIs and ensure the delivery of reliable, high-performing cloud-based systems.
Hybrid · Toronto
The Director will shape and advance the strategic agenda for the U.S. and Canada Retirement businesses by identifying growth opportunities and strategic risks. They will also partner across cross-functional teams to translate strategic objectives into actionable priorities and monitor execution.
On-site · Toronto
As a Back-end Software Engineer within Group Functions Technology, you will be a key member building technology which supports our global operations. The ideal candidate has a curious mind, a thirst for knowledge, a desire to understand how technology works and a passion for high quality software engineering. You have solid software engineering fundamentals and understand the importance of implementing standard processes such as secure coding, microservices, CI/CD pipelines, and test automation. You enjoy keeping your existing technical skills honed and develop new ones so you can make meanin…
Hybrid · Burlington
The Licensed Assistant will provide administrative and sales support to ensure efficient operations and high-quality service delivery. This role contributes to the company mission by helping clients make informed financial decisions and improving their lives.
Hybrid · Toronto
Perform regular and ad hoc performance reporting and analysis for investment portfolios including bonds, swaps, and mortgages. Design automated solutions for manual processes and provide analytical support for financial market indicators and research projects.
On-site · Toronto
At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank). In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical…
On-site · Toronto
Summary: As a member of the US Retirement Pricing team, the Pricing Specialist supports business growth and client retention through financial analysis, pricing recommendations, and profitability assessments. This role partners with Sales, Strategic Relationship Management, Finance, Actuarial, Product, Operations, and other business teams to evaluate new business opportunities, support existing clients, and provide insights that drive informed decisions. The successful candidate will use analytical tools and financial models to assess pricing scenarios, evaluate risk, and support pricing…
Remote
Remote Canada If you’re a healthcare or insurance professional looking for a career that blends clinical insight, analytical thinking, and human connection, this could be the role that transforms your career. As a Bilingual Disability Case Analyst/Case Manager , you will support plan members across Canada guiding them through illness, injury, and recovery while helping them reclaim independence, dignity, and a path back to work. This is purpose-driven case management, grounded in empathy, critical thinking, sound decision making and measurable outcomes. This isn’t just about managing claim…
On-site · Waterloo
Sponsor Financial Services (SFS) is responsible for the timely and accurate administration of sponsor financial transactions, including premium allocation, billing, receivables management, commissions, and financial integrity activities. The Manager, Deposits, Billing & Commissions plays a critical leadership role in ensuring the accuracy, effectiveness, and control of these functions while driving operational excellence, service quality, and continuous improvement initiatives. Reporting to the Director, Sponsor Financial Services, this position leads 2 teams responsible for deposits, billi…
On-site · Toronto
The Manager of Change Management will play a hands-on role helping teams understand and prepare for changes to processes, technology, roles and ways of working. This role will work with change leaders, business stakeholders, transformation teams and subject-matter experts to identify impacts and turn them into clear, practical actions that support implementation and adoption. This opportunity is well suited to someone who combines strong analytical thinking with communication and relationship skills and enjoys bringing structure and follow-through to complex change. Position Responsibilit…
Remote
The Opportunity: The Senior Manager, Service Model Transformation is a senior individual contributor role accountable for advancing the FutureChoice service model as the program, product, and customer journeys evolve. Positioned below the Director level and above staff-level execution roles, this position requires the judgment, business acumen, and organizational perspective to operate independently, influence across functions, and translate each program iteration into clear service impacts and operational priorities. The successful candidate will assess what is required to operationalize…
On-site · Toronto
Job Posting Description The Investment Co-op, Venture Capital role is an integral support function to Manulife Investment Management (MIM)'s Venture Capital team, as they assess new transactions, monitor portfolio companies, and track developments in targeted industries. The MIM Venture Capital team focuses on early and growth stage investments in North American-based, B2B SaaS (software-as-a-service) startups across enterprise software and fintech. This position will assist the Venture Capital team in industry research, assessment, valuation, and comprehensive due diligence of a wide vari…
On-site · Toronto
We’re looking for an outgoing, passionate, results-driven Marketing Manager to join the Manulife Insurance Marketing team in support of the Affinity Advisor channel . We're building deeper relationships with advisors, and distribution partners through data-driven marketing, innovative media strategies, and engaging content that drives growth across health and dental, travel, and specialty insurance solutions. The Marketing Manager, Affinity Advisor , will be responsible for developing and executing strategic marketing programs supporting the roll-out of key initiatives, including customer…
On-site · Waterloo
The Individual Insurance Offer Team is a diverse, collaborative group that builds and evolves the technology supporting our web-based life insurance illustration experience. We are seeking a Full-Stack Software Engineer to join our Calculations Squad and develop capabilities that help advisors and customers make informed life insurance decisions. Your initial focus will be developing and maintaining insurance calculations in ProductXpress. As your knowledge grows, you will have opportunities to contribute across the broader illustration technology stack. You will work with software engineers…
On-site · Toronto
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. The role supports the development, oversight and ongoing maturity of Manulife’s Operational Resilience framework, including Operational Resilience, Business Continuity, Incident Management and Crisis Management. The Senior Manager, Operational Resilience will be responsible to: Develop and maintain Operational Resilience policies, standards, methodologies, guidance, templates, tools, risk indi…
On-site · Toronto
The Opportunity: The Senior Manager, Service Model Transformation is a senior individual contributor role accountable for advancing the FutureChoice service model as the program, product, and customer journeys evolve. Positioned below the Director level and above staff-level execution roles, this position requires the judgment, business acumen, and organizational perspective to operate independently, influence across functions, and translate each program iteration into clear service impacts and operational priorities. The successful candidate will assess what is required to operationalize…
On-site · Toronto
This is a high-visibility, high-impact role suitable for experienced data scientists who also have strong communications ability and business awareness, as well as the ability to make judgment calls in ambiguous situations. You will support Global AI Model Validation and Governance’s mandate of identifying, assessing, and communicating AI/ML model risks across all AI/ML models deployed across Manulife globally. You will provide thoughtful independent challenge ot models, weighing the risks and benefits and explaining your conclusions to technical and non-technical audiences alike. You will…
Remote
This highly desirable Manager position will be at the heart of the reorganization of the mortgage creditor business. This role represents Manulife Mortgage Protection Plan (MPP), the dominant Canadian provider of insurance solutions offered through the mortgage broker channel. Your objective as Business Development Manager will be to bring your “A” game to every professional interaction to grow, maintain and deepen, profitable relationships within this fast-paced Canadian financial industry. Day to day activities include face to face meetings with mortgage brokers, industry partners, group p…
