Inside Sales Representative

Job summary

Manage and develop relationships with assigned customers by responding to inquiries, making targeted outbound calls, processing orders, and providing product and service guidance. Resolve customer and billing issues, follow up on open requests, promote additional products and services, and maintain accurate call logs and system records.

Job details

About MSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com. About Marks Supply Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca. Job Summary The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication. Essential Job Duties Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution. Processes customer requests for pricing, information, and availability regarding products. Processes customer orders for products both in stock and special order. Identifies, researches, and resolves customer issues using the computer system. Responsible for following up on customer inquiries not immediately resolved. Provides customers with product and service information and promotes Up-selling products and services. Responsible for completing call logs and reports. Research billing issues. Raise awareness and communicate with management of trends in customer calls. Coaches’ customers how they can utilize computer systems to assist in resolving problems. Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements. Other duties as assigned. Qualifications High School Diploma or GED equivalent 2 years prior call center experience in a related field, with similar computer requirements Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed. Aptitude for mathematical operations and numerical analysis. Physical Requirements This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including: Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift Continuous use of fingers, hands, and arms for computer and office-related tasks What We Offer We care about your well-being from day one. Here’s a snapshot of the benefits we provide: Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day Life insurance, plus short- and long-term disability coverage RRSP with company contributions Paid time off - vacation, holidays and personal days Employee Assistance Program (EAP); Employee discounts and much more... Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com #MarksSupply

What you’ll do

Manage and develop relationships with assigned customers by responding to inquiries, making targeted outbound calls, processing orders, and providing product and service guidance. Resolve customer and billing issues, follow up on open requests, promote additional products and services, and maintain accurate call logs and system records.

Requirements

A high school diploma or GED and two years of related call center experience are required. Candidates should be comfortable with Microsoft Office, able to learn enterprise systems, and have aptitude for mathematical operations and numerical analysis.

Benefits

• Health Benefits
• Extended Health Coverage
• Dental Insurance
• Vision Coverage
• Prescription Drug Coverage
• Life Insurance
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• RRSP With Company Contributions
• Paid Vacation
• Paid Holidays
• Personal Days
• Employee Assistance Program
• Employee Discounts

Listed skills

• Microsoft Office · Preferred
• Data entry · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Relationship Management
• Outbound Calling
• Order Processing
• Product Guidance
• Upselling
• Customer Issue Resolution
• Billing Research
• Call Logging
• Microsoft Office
• Data Entry
• Numerical Analysis
• Customer Retention
• Written and Verbal Communication

Job areas

• Sales
• Customer Service & Support
• Manufacturing

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