Account Director

Job summary

The Account Director will lead client partnerships by driving growth, managing portfolios, and ensuring the integrated delivery of creative work. They are responsible for overseeing P&L, developing scopes of work, and mentoring the account team to ensure high-quality, commercially effective results.

Job details

Account Director - Job Description You're a relationship builder and growth driver, leading the charge on client partnerships that go beyond the brief and beyond expectations. This is a pivotal role for an account leader who thrives at the intersection of client ambition, creative excellence, and business results, who can help brands grow with confidence, clarity, and momentum. You own a portfolio of culturally ambitious clients, partnering closely with strategy, creative and production leadership to ensure the work is not only breakthrough, but brilliantly delivered. You're the connective tissue that keeps big ideas moving and clients coming back. The Account Director will be responsible for the following: Client Growth Build long-term relationships with your clients by learning their business, adding value and building trust Drive growth across your client portfolio through organic expansion and deepened scopes of work, with accountability to annual growth targets Leverage our Earned by Design ethos to proactively identify opportunities to expand Mint's impact across experiences, content and campaigns Show up as an integrated leader and thinker - able to speak to our services across experience, content and campaigns as well as navigate the agency departments through the creative process to deliver strong work Client Leadership Act as the day-to-day senior partner across your accounts, building strong relationships at multiple levels of the client organization Elevate the level of strategic partnership and service, ensuring our work is consistently solving real business problems Advocate for the creative process, educating clients on what's required to get to the best product and the best impact Become and expert on your client’s business to build long-term relationships grounded in trust, clarity, and results Integrated Delivery Ensure work across your accounts is connected across strategy, creative, and production - nothing falling through the cracks Champion an approach that is insight-led, culturally relevant, and results-driven Keep teams resourced, aligned, and moving efficiently, supporting AI implementation across planning, development, execution, and reporting Business, Operations and Finance Contribute to portfolio-level P&L with accountability to monthly KPI results across your accounts Lead SOW development and scope management for your clients, handling scope creep conversations with clarity and confidence Contribute to forecasting, revenue tracking, and profitability across your portfolio Team & Culture Support and mentor account team members with clarity, accountability, and care Partner with leadership and People & Culture on individual growth plans for account team members Contribute to training and mentorship initiatives that upskill and inspire the broader account team Show up as a culture carrier: celebrating wins, reinforcing standards, and setting the tone What Success Looks Like A portfolio that is growing, both in revenue and in the quality of the work Clients who see Mint as a true strategic partner, not just a vendor Work that is creatively strong and commercially effective An account team that is aligned, confident, and set up to do its best work Looking Ahead This role is central to how we're building Mint for the future. An account practice that is more integrated, more strategic, and more ambitious in the relationships we build and the impact we drive. About Mint We’re an independent creative agency made up of culture creatures with multidisciplinary expertise across all major marketing disciplines. Driven by creativity and inspired by humanity, we focus on brand love between companies and people. Our best work is done through true partnership, as an extension of and advisor to our clients. Guided by core structure, we build bespoke teams to collaborate on our clients’ individual business problems to produce creative work that makes a positive impact on culture and the future. Our Values Empathy - We believe the work is better when we consider the world through others' eyes. Optimism - We believe in the good above all else; the good in people, the good in the world and the good in our future. Audaciousness - We are brave enough to try the untried and unexpected. And we dare to always follow through. Progressiveness - We fear the status quo, so we break conventions and push to evolve, innovate and disrupt. Kindness - We are respectful, honest, transparent, inclusive, social and good to each other. Nothing in this job description is intended to limit or reduce any minimum employment standards or entitlements under the Ontario Employment Standards Act, 2000, as amended. The anticipated annual base salary range for this position is $100,000 to $120,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Mint’s total rewards program.

What you’ll do

The Account Director will lead client partnerships by driving growth, managing portfolios, and ensuring the integrated delivery of creative work. They are responsible for overseeing P&L, developing scopes of work, and mentoring the account team to ensure high-quality, commercially effective results.

Requirements

The role requires a senior leader with a proven track record in agency account management and client relationship building. Candidates must demonstrate expertise in strategic partnership, financial operations, and the ability to navigate complex creative processes.

Listed skills

• Mentorship · Preferred
• Account Management · Preferred
• Team Leadership · Preferred
• client advocacy · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• Strategic Planning
• Business Development
• Project Management
• P&L Management
• Creative Strategy
• Team Leadership
• Mentorship
• Scope Management
• Financial Forecasting
• Revenue Tracking
• Marketing Strategy
• Integrated Marketing
• Client Advocacy
• Empathy
• Optimism
• Business Problems
• Profit And Loss (P&L) Management
• Accountability
• Revenue Forecasting
• Business Operations
• Follow Through
• Business Results
• Advocacy
• Cultural Responsiveness
• Planning
• Artificial Intelligence
• Creativity
• Finance
• Equities
• Leadership
• Marketing
• Key Performance Indicators (KPIs)
• Relationship Building
• Strategic Partnership
• Honesty

Job areas

• Marketing
• Creative & Media
• Management & Leadership
• Consulting
• Account Director
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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